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Complaint Details
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Initial Complaint
05/24/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought and replaced 2 tires from Dayton Toyota back on 10/22/2019 (car mileage ******) and the other 2 tires on 11/11/2019 (Mileage ******) with a ****** mile warranty. In less than a year the whole 4 tires were torn apart and needs to be replaced. I went to Dayton Toyota service department on 07/02/2020 and spoke with the service representative and told him about the situation he said he will check what he can do and get back to me which is never happened and every time I call them to follow I cant get an answer. I went there again and spoke to the service manager (***) on 10/14/2021 and he told me that those tires should last longer than that specially we only had less than ****** mile on them at that day. I was told again that they will call me to schedule an appointment to replace the 4 tires once they get approved and till now they never called me. All of my visits and service history are done by Dayton Toyota and they should have records of everythingBusiness response
05/25/2022
I am sorry you are experiencing trouble with your tires. It looks like your tires do carry a tread wear warranty. Usually how this works is the tire manufacturer would give a prorated amount towards a new set of tires. My records show two tires replaced 11/27/18 at ****** miles and 10/22/19 at ****** miles. I am going to call you to confirm and get some more info so i can start a claim with ********* on your behalf. Thank you, **** Director of Fixed Operations.Customer response
05/31/2022
Complaint: 17251083
I am rejecting this response because:It has been almost a week since the business representative called me and asked to bring over the car to take some pictures which I already did in the same day. I would appreciate getting an answer asap
Regards,
Michel ManaweelBusiness response
06/07/2022
Good Afternoon,
Received resolution from ********* tire manufacturer. They will be covering 70% of the price of the new tires. Customers portion will be $54 per tire and mount and balance of $30 per tire. I will be contacting Mr. ******** now with resolution. Thank you, Mike
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.