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Complaint Details
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Initial Complaint
04/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Install back in october Still getting water in the basement No one returns our calls Photos available upon request
Business response
04/25/2024
We settled the issue , all is well and customer is 100% satisfied !Initial Complaint
07/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Had this company come out to my home about a month ago to do some waterproofing , whish was done with no complants. I have called texted and left messages with them with negative results on them coming back to correct a corner issues which is impossible for us to frame out the wall> i have sent them pictures stating such.But they refused to honor the contract or call me back with a date to address the matter. The course of action will be me contacting my attorney to resolve this matter which came be easily done by them coming back and make it ******.Customer response
08/02/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.From: Manny <****************************************>
Sent: Wednesday, August 2, 2023 9:34 AM
To: ************************************************
Subject: Complaint#********Good Morning
Hope all is well ; I had made a complaint against Affordable water proofing and would like to close this complaint. This writer has spoken to **** (Owner) and the issue has been resolved, and let ******** that it was a pleasure dealing with him and his company. This writer would highly recommend this company to family and friends, this was just a lack of communication.
Thanks
***************************
***********************
358-********* Street
******, ** 07105
Office: **************; Ext: 101
Fax: **************
Regards,
*****************************Initial Complaint
12/13/2021
- Complaint Type:
- Order Issues
- Status:
- Resolved
Unfinished basement water proofing work. I did contact the business owner about a month ago with a photo of my complaint, but no one has contacted me about a date to complete the work.Customer response
12/15/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.From: ********************************** <**********************************>
Sent: Wednesday, December 15, 2021 10:34 AM
To: **************************************************
Subject: Message from BBB.orgAffordable Waterproofing *************************************************************************** This is to withdraw my complaint against the above listed company for they have addressed the water leaking problem at ***************************************** after BBB contacted them to my satisfaction. I can be reached at ************ should you care to call.
Sent from ************************* (***********************
Regards,
*************************
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.