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ComplaintsforPlanet Fitness
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Complaint Details
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Initial Complaint
01/07/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
My Husband **** ****** had a massive stroke on March 24,2023, which left him unable to speak due to Aphasia. I am his wife and I had to handle all check transactions from bank account, and noticed in May 2023, that Planet Fitness was still deducting 10.66. I called corporate and was told I had to go to the site where the club member was attending. I went into the site several times, and no one was able to help me except the manager, who was not there each time. I left my contact number, and I never received a call back. I wanted the deductions to be cancelled and a refund for the past months when I tried to contact them. Finally, I called again, and the manager answered. He only returned December's deduction and not the back deductions. I had medical papers to show proof of illness and my husband's inability to use the facility and Power of Attorney. Manager declined to view them.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.