ComplaintsforSpeer Air Conditioning, Inc.

• Initial Complaint

  10/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Speer Air installed a mini split about 8 years ago. Every year we get an error message indicating a leak. Every year speer air comes out and "fixes" the leak only to show up again the next year. At this point they won't even fix it. So because of their incompetence now I'm supposed to go to another company to fox the problem they created. They won't let me speak to the owner or someone who can help me. Basically have told me they won't support or service me with the problem they created.

  

  Business response

  11/08/2023

  I contacted ********************* on Wednesday, November 8th at 9:45 am. We have arranged to send our Service Supervisor to his home on Tuesday, November 28th to resolve this issue. The supervisor will arrive between 10:00 am - 2:00 pm. In the meantime, I asked him to please remove all negative comments from social media, etc. He is more than welcome to post reviews after the appointment but we would like the opportunity to change his mind about us :)

• Initial Complaint

  02/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We have an 11 year old HVAC system that has failed numerous times during the 10 year warranty period. Most recently, November 15, 2021, we had a system malfunction and contacted our local installer/service representative Speer Air. The technician from Speer Air came out and adjusted the gas valve ($131.03). On Dec. 3rd we had the same problem and the technician adjusted it again and determined that the valve needed replacement. On Dec. 14th the gas valve was replaced ($573.02). On Dec. 20th we had the same malfunction and the technician determined that we needed a new inducer motor. When I called on Dec. 24th for an update on the new motor, I was told it would be ordered and later found out it wasnt ordered until Dec. 27th. New inducer motor was installed on Jan. 10, 2022 ($1,438.51). System had the same malfunction again on Jan. 11th. Technician came out and was in communication with Carrier Tech Support (case # *******), made several adjustments and determined the system is now working properly. On Jan. 23, 2022 the same malfunction occurred. Called Speer Air on Jan. 24th and technician came out that day and diagnosed that another part needed to be replaced (control board). He reset the system to clear the malfunction. On Jan. 27 the control board was replaced ($869.04). I requested that the owner of Speer Air contact me and I have yet to hear from him. At this point we feel that we have paid for parts unnecessarily due to improper diagnosis. On a side note, our system has been serviced by Speer Air under a maintenance agreement two times a year for the last 11 years. I feel that we should only pay for the control board and not the parts that did not correct the problem.

  

  Business response

  03/22/2022

  Below is a detailed account of what occurred from 11/15/21 - 01/27/2022 with *********************************. The inducer motor caused the control board to go bad on the 12 year old furnace, however, we are willing to come to an agreement. We will not charge for the inducer motor. The customer will pay $55.00 for the Aprilaire 213 filter and the $869.04 to replace the control board. The balance due on the account will be $924.04. Please let us know if this satisfies the complaint.
  
  11/15/2021
  - Our technician adjusted the gas valve. The technician stated that if it does happen again the gas valve should be replaced.
  - Invoice ***** ($131.03) / Customer paid
  
  12/14/2021
  - We replaced the gas valve. Our technician noticed inducer assembly was noisy but still working.
  - Invoice ***** ($334.88) / Customer paid
  
  12/20/2021
  - Thermostat showed fault code indicating the inducer motor does need to be replaced.
  - Invoice ***** ($0) / No Charge (Call Back)
  - Our service department representative spoke with ********************** later that afternoon. Before the quote (along with options) could be presented, ********************** said he was not changing the inducer motor and did not want to hear the price. Our representative tried to explain parts are on back order but again was shut down by the customer.
  
  12/24/2021
  - Customer called and said he had "no heat". A technician was dispatched to the location and reset the main control board. Our technician explained that the inducer motor is the issue and should be replaced.
  - Invoice ***** ($0) / No Charge (Call Back)
  
  1/10/2022
  - We replaced the inducer motor. A quote of $1438.51 was approved by ********************** before ordering and replacing the part. (********************** has a Carrier Infinity system and parts are more expensive than the "average" unit.)
  - Customer requested we replace the Aprilaire 213 filter for an additional $55.00.
  - Invoice ***** ($1493.51) / Not Paid
  
  1/11/2022
  - Our Service Technician Manager was dispatched to ********************** house and opened up Carrier Case Number *******. Carrier Technical Support recommending replacing the control board. They indicated that the inducer motor caused the control board to go bad.
  - Invoice ***** ($0) / No Charge (Call Back)
  
  1/24/2022
  - Our technician was dispatched and again explained to customer the control board needed to be replaced.
  - Invoice ***** ($0) / No Charge (Call Back)
  
  1/27/2022
  - We replaced the control board. A quote of $869.04 was approved by ********************** before ordering and replacing the part.
  - Invoice ***** ($869.04) / Not Paid
  

  Customer response

  03/22/2022

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Will I receive an adjusted invoice that reflects the new payment due as stated in your correspondence?

  Just as a side note, the system is still malfunctioning.

  
  Regards,
  
  *****************************

  Customer response

  03/23/2022

  
  Complaint: 16754555
  
  I am rejecting this response because:

  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  Will I receive an adjusted invoice that reflects the new payment due as stated in your correspondence?

  Just as a side note, the system is still malfunctioning.

  
  Regards,
  
  *****************************

  
  
  Regards,
  
  *****************************

  

  Business response

  03/23/2022

  We will send ********************** an adjusted invoice that reflects the new payment due as stated in our previous correspondence.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩