ComplaintsforCelestial Air Heating and Cooling
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Complaint Details
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Initial Complaint
11/25/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
Made an appointment with the company to switch from oil to gas, the company came out 3X to review the job each time the price changed, then was a no show the 1st appointment. On 8/30 then came to do the job at 11:30 left to get materials and did not come back til 4:45 pm. Next they sent a **** and stated I had to pay the entire **** before they would file the paperwork with the City of *********, I refused to pay the full **** of $5500 because they were so unreliable, I gave them $3000. I have been calling since Sept the paperwork has never been filed with the city, and each time I call the company each worker says they will check and call me back. I don't have a stove, no washer/dryer, and had to purchase oil because no one is getting back to me and its almost Dec. I spoke to **** on 11/23 who said he would personally go to the city and check on the permits and bring them to my house and schedule the inspection for Friday 11/26. No word back from him. I called the City of ********* no permits were filed. I have several texts from the worker threatening me about the paymentBusiness response
12/18/2021
Hi
the permitt already was dropped and paid for it ..and the job is completely done .we already fix what ***** the customer want .if you have any questions please call the office at ************ for more details
thank you so much
Customer response
12/21/2021
Complaint: 16180019
I am rejecting this response because: This is false. My gas has never been turned on, and The City of ********* was never out to inspect I had to order oil to keep my house warm, and i do not have use of a staove because they have never been backCity Of ********* has not approved the permits yet beacuse it was filed incorrectly
Regards,
***********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.