ComplaintsforAccurate Dimensions Kitchen & Bath Design Center
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Complaint Details
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Initial Complaint
05/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Kitchen renovation. The contractor took a year to get the kitchen to a usable state. For 6 months we had no kitchen at all including no sink, oven We had to fire the accurate and hire our another to finish the kitchenBusiness response
07/16/2024
Dear Mr. ***** *****************,
We deeply regret to hear about the complaint you submitted regarding the delays experienced during your kitchen renovation project. Please accept our sincere apologies for the inconvenience this has caused.
We acknowledge that the project took longer than anticipated, which is not reflective of our usual standards. Several factors contributed to these delays, including additional items being added during the process and supply chain issues. We understand how frustrating this must have been and regret the impact it had on your daily life.
During your project, our business underwent a period of transition, including necessary staffing changes. Unfortunately, this affected our ability to complete the work promptly. We are truly sorry that this situation impacted your experience with us.
Throughout most of the project, we had a positive and healthy working relationship with you. It was never our intention to cause any distress. We take your feedback seriously and are committed to learning from this experience to improve our service for future clients. Even at the end when you decided to hire another contractor, we had just received the range hood to complete the project the same day you emailed us. I did not view our parting negatively and hope you understand the issues we faced at the time.
I sincerely hope you can accept my apologies and reconsider the term "taking advantage of clients," as this is not reflective of my actions or intentions. Your situation was unfortunate, and we have used it as a learning experience to improve our processes.
We still value the possibility of working with you in the future. Regarding your warranty, Accurate Dimensions Kitchen ***** Bath Design Center will maintain it for one year following the completion date.
We appreciate your patience and the opportunity to address your concerns.
Best regards,
"Quality and Reliability are our #1 Priority"
************************* - AKBD
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Contact Information
149 Washington Ave
Dumont, NJ 07628-2347
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.