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ComplaintsforAndres Quality Painting and Home Improvement LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/06/2022
- Complaint Type:
- Product Issues
- Status:
- Unresolved
This company installed a floor Dec 2021, We have called and texted an emailed Andres because the floor is chipped, buckling and the glue is coming up. He asked for pictures which we sent over 3 weeks ago and he has not responded. The date of our contract is 12/12/2021. He basically said this is not his responsibility. His license # is ************Business response
01/04/2023
This work was completed in December 2021. Two months later the client called complaining about the floor. When I went to see the issue the first time around it was apparent that the client's dog was urinating on the floor. This is what cause the damage to the floor. The floor was repaired free of charge. Client was made aware of this issue and stated that the dog is not allowed this area. However, its evident that the dog does go into this area as you can see dog hair in the pictures. The damage demonstrated in the pictures do not reflect an issue with labor, installation or material. The damage seems to be related to improper care of the flooring as this was the case the first time around and for that reason my company should not be held responsible for this repair. Client is requesting I finish the job and as she and I both stated the job was finished in December of 2021.
Andres
Customer response
01/05/2023
Complaint: 18522062
I am rejecting this response because:the business is not telling the truth.my dog never urinated on the floor. It is the glue. The floor is rippled and cracked. Poor workmanship. Yea my dog does have access to the room. This is just a very bad business man not standing behind his work.
Regards,
*********************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.