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ComplaintsforUltimate Home Improvements
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Complaint Details
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Initial Complaint
10/14/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I spoke to the owner chase about replacing my roof to my home. He came over to my home. I gave him the deposit with included my money and the insurance money totally over 3 thousand. I was told the job would start mid September. He called me in mid September to tell me someone would call to set a date. I havent received a call, text, voicemail, or email. I texted him n asked for my money back and was told thats not gonna happen. He then tells me all he needs is the color that I want in a text. When we meet the first visit he was given the color that was written down. The second conversation he was told again what color on second visit. I no longer want him to replace my roof, I just want my monies back to find a different company to do the job before winter comes or it gets worse. Thank you.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.