ComplaintsforExelo Store
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/10/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
transaction date, 12/01/2022, $609.39 is involved. **** made me take a loan out with Affirm which I have not and will not pay. Xelo was to provide me with an internet router capable of **** MBS. When I received the router, the best connection I coud get was 4MBS. I have been trying to get in touch with them since Dec 12,2022. Phone calls, emails, at least 20 or 30 times. I did get in touch with a guy named **** sometime in Feb, 2022 at phone # ************. That is the one and only time I got to speak to anyone. **** promised me he would take care of it, even giving me a confirmation # ***EWUVM2. Never happened. Affirm keeps calling and emailing me to try to collect. I want the loan with Affirm canceled. My order confirmation: XELO Store ORDER XS#**** Thank you for your purchase!Hi ******, we're getting your order ready to be shipped. We will notify you when it has been sent. View your orderor Visit our store Order summary Internet Gateway ************ 6 router Dual Band Modem Router with 1200Mbps Mesh WiFi, 5dBi High Gain Antennas 1 $599.99 Subtotal $599.99 Shipping $10.00 Taxes $0.00 Total $609.99 USD Here are tracking info emails I received: 12/16 XELO Store ORDER XS#**** Your order is on the way Your order is on the way. Track your shipment to see the delivery status. View your orderor Visit our store **** tracking number: ****************************** Items in this shipment Internet Gateway ************ 6 router Dual Band Modem Router with 1200Mbps Mesh WiFi, 5dBi High Gain Antennas 1 12/12/2022: XELO Store ORDER XS#**** Your order has been deliveredHaven't received your package yet? Let us know View your orderor Visit our store **** tracking number: ****************************** Items in this shipment Internet Gateway ************ 6 router Dual Band Modem Router with 1200Mbps Mesh WiFi, 5dBi High Gain Antennas 1 I sent lots of emails, made lots of phone calls to no avail except the one **** answered. I never was asked to return the item.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.