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Better Business Bureau®
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Better Business Bureau

          Additional Information

          Not BBB accredited

          Educational Toys Planet, LLC

          View full profile

          This is a multi-location business.

          Find a Location

          Educational Toys Planet, LLC has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Educational Toys Planet, LLC

              16 Horse Shoe Ln East Freehold, NJ 07728-8065

            • Educational Toys Planet, LLC

              922 State Route 33 Bldg 6 Ste 8 Freehold, NJ 07728-8439

            Location of This Business
            16 Horse Shoe Ln, East Freehold, NJ 07728-8065
            BBB File Opened:
            9/23/2008
            Years in Business:
            22
            Business Started:
            2/1/2002
            Business Incorporated:
            2/1/2002
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Ms. Natasha Kravchenko, Owner
            Contact Information

            Principal

            • Ms. Natasha Kravchenko, Owner

            Customer Contact

            • Ms. Natasha Kravchenko, Owner
            Additional Contact Information

            Fax Numbers

            • (732) 333-1388
              Other Fax
            Additional Business Information
            Additional Info
            Mail sent to the business on 07/01/2023 was returned by the U.S. Postal Service as Undeliverable as Addressed.
            Advertising Review

            On November 9. 2023, BBB contacted the business regarding its website advertising numerous "non-toxic" claims.

            According to the BBB Code of Advertising, Environmental Benefit Claims
            Advertisers should avoid broad, unqualified environmental claims such as “green,” or “eco-friendly.”  Other claims such as “degradable,” “recycled,” and “non-toxic,” should only be used when substantiated and properly qualified.  Environmental Certifications and seals of approval may be used if properly issued.  Additional disclosures are needed if not issued by an independent third-party.
            36.1 General Principles
            36.1.1 Advertisers should not make broad, unqualified general environmental benefit claims like “green” or “eco-friendly.”
            36.1.2 Advertisers must qualify general claims with specific environmental benefits.
            36.1.3 Advertisers must possess competent and reliable evidence (often scientific evidence) to support all environmental benefit claims. Qualifications for any claim must be clear, conspicuous and understandable.
            36.1.4 When an advertiser qualifies a general claim with a specific benefit, the benefit should be significant. Advertisers must not highlight small or unimportant benefits.
            36.1.5 Unless clear from the context, any environmental claim must specify clearly and conspicuously whether the claim applies to the product, the product’s packaging, a service or just to a portion of the product, package or service.
            36.4 Non-toxic
            36.4.1 Non-toxic claims likely convey that a product, package or service is non-toxic both for humans and for the environment generally. Thus advertisers must either possess competent and reliable scientific evidence that this is the case or clearly and conspicuously qualify the claim to avoid confusion.

            Unfortunately, the business failed to respond to BBB's request to substantiate or remove the claims.

            Serving Area
            • AK
            • AL
            • AR
            • AS
            • AZ
            • CA
            • CO
            • CT
            • DC
            • DE
            • FL
            • GA
            • GU
            • HI
            • IA
            • ID
            • IL
            • IN
            • KS
            • KY
            • LA
            • MA
            • MD
            • ME
            • MI
            • MN
            • MO
            • MS
            • MT
            • NC
            • ND
            • NE
            • NH
            • NJ
            • NM
            • NV
            • NY
            • OH
            • OK
            • OR
            • PA
            • PR
            • RI
            • SC
            • SD
            • TN
            • TX
            • UT
            • VA
            • VI
            • VT
            • WA
            • WI
            • WV
            • WY
            Products and Services
            Toys, Games, Puzzles, Activity Books, Activity Tables, Imaginative Toys, Building Toys, Science Kits, Baby Toys, Toddler Toys, Electronic Toys, Arts & Crafts, Music Toys
            Payment Methods
            • All major credit cards, PayPal
            Refund and Exchange Policy
            • Educational Toys Planet offers a store credit or refund for the full purchase amount of most items returned within 30 days of purchase. Refunds will be made in the original form of payment. After 30 days, they offer a store credit in the amount of the item(s) current selling price. Returns must be accompanied by RMA number, and items must be returned in new condition with the original unopened packaging and contents. If you like to return an item(s), fill out the online  Return Authorization Form. You will receive return authorization number (RMA) along with the return instructions by email. They will not accept a return without proper RMA # on the package. Shipping and handling charges are not refundable. C.O.D. packages will not be accepted. For all missing parts, defects, damages or incorrect items please contact them before returning the item. All returns will be processed within 2 business days after receipt. They issue refunds as soon as the return is processed. Please note, it may take 1 or 2 credit cycles for the refund to appear on your credit card statement.
            Social Media
            Business Categories
            Toys, Ecommerce

            Contact Information

            16 Horse Shoe Ln

            East Freehold, NJ 07728-8065

            Visit Website
            (732) 414-2184

            Accreditation

            This business is not BBB Accredited

            Years in Business: 22

            BBB Rating

            NR

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

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            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.