Customer ReviewsforRusso Bros. & Co.

First, Russo ***** has 2 faces. I will show you a shameless one.Russo ***** gave us a service for Gas Boiler repair, and They changed the pump, valve, small tank, and thermostats for $6201 (the new plumber quoted $2000 even.)While he fixed the gas boiler, he evacuated the hot water tank which is connected to the gas boiler. They made the tank empty. After he fixed the gas boiler, they just turned on the system and the water tank exploded in 5 min like a bomb. This is %100 technician's mistake and the water tanks installed by the same company in October 2019 were brand new. The technician did not deny his mistake, but he said there is a warranty, and they could cover it. It's a weird gas tank blowout itself. The technician forgot to evaluate the air pressure and made the water cycle only. Anyway, they quoted me about $9000 to replace the water tank. I said there was a warranty, but Case Manager *** said there was no warranty. I called today's boiler manufacturer and they agreed to replace it. I found another contractor and they are going to install it. I am so disappointed; they did not take care of their mistake, and also they lied about the warranty. They acted like scams. I am very mad. You pay them 3-4 times more than any other contractor and look at what you got. If you dont care about your rights and warranty or you dont have any financial problem to pay them $20-30K for repair, they are a great company. I can proof it everything and I am staying behind my statement. Already contacted with town and will go to small claim court.

We sincerely appreciate you taking the time to share your feedback about your experience with Russo Bros. & Co. We understand the importance of competitive pricing and value for our customers, and we apologize if our pricing did not meet your expectations. The tank would have been under warranty with the previous owner. As per manufacturers' policies, they dont transfer warranties to new homeowners. Our service manager called the manufacturer and indeed confirmed this information. Thank you for taking the time to discuss these concerns with our service manager over the phone last week. If you still would like to discuss further, please call our office. We apologize for any frustration or disappointment you experienced. We strive to provide the highest level of service, and we're sorry we didn't meet your expectations.

Excellent work and professional service from Russo on major HVAC repair and replacement. We continue to be loyal customers after nearly 15 years.

Hi ********- Thank you so much for taking the time to leave us this wonderful 5-star review! We're thrilled to hear about your positive experience with our HVAC repair and replacement services. It has been our absolute pleasure to serve you for nearly 15 years, and we greatly appreciate your loyalty as a valued customer. Your continued trust and support mean the world to us. Thank you again for choosing Russo for your HVAC needs. We look forward to serving you for many more years to come.

I made an appointment for ac and ******** replacement estimate., ******* spent close to two hours at our house, got annoyed when I said we might not need a new condenser and then announced they could not give me any quote because they dont do ductwork in the summer. Why did they waste my time? When I called the manager, he was totally unperturbed.

Hi *****- We apologize for the dissatisfaction you experienced with our services. We value your feedback and take it seriously as we continuously work to improve our customer experience. ********************** **** has been in business for over 60 years, and customer satisfaction is our priority. Thank you for taking the time to call our office and express your concerns to our service manager. We strive to provide the highest level of service, and we're sorry we didn't meet your expectations.

I was impressed by the professionalism and competence of the technician. She did a thorough job and offered some good maintenance advice.

Hi ***** - We cant thank you enough for the kind words about **************. We greatly appreciate that you took the time to share your feedback and we are glad to learn you were happy with the service Russo Bros. & Co. provided. Thank you for your patronage!

Russo ********* overcharged ** on a service call for a faucet leak in **********.We needed a faucet repair cylinder for a bathtub faucet that costs less than $50 in *********** The charge for the work that took the service person one hour was $900.00. There was no structural issue, no tile removed or any extraordinary issues.Then, I called the service desk at Russo 3 times. The woman who took the call advised a service manager would contact me to discuss this matter. I am still waiting for a call back! This type of service is what we all fear when we need assistance and make service calls.You would do well to go elsewhere when you need a plumber!

Hi ****- Thank you for your feedback. We appreciate you taking our phone call today to discuss the scope of work that was performed. After speaking, we are happy to hear you were pleased with the work! If you have any other questions, please feel free to call us at ************.

Professional, knowledgeable, courteous, thorough, and highly efficient. From my initial phone call through same day installation, Russo Bros. & Co. is by far one of the best service providers that Ive experienced. Not one person I spoke to or worked with lacked in experience, expertise, responsiveness or, customer service. Thank you all for saving the day. (P.S. ****, if I had more water heaters, youd definitely be the person Id call to install them all. Appreciate you.)

Hi ********- We cant thank you enough for the kind words about **************. We greatly appreciate that you took the time to share your feedback and we are glad to learn you were happy with the service Russo Bros. & Co. provided. Thank you for your patronage!

Terrific job by ***. . .very quick and efficient. Never have a problem with Russo Bros.

Hi *****- Thank you very much for taking the time to leave your feedback for **************. We are extremely pleased that you were happy with the work performed in your home! We appreciate your patronage and look forward to serving your needs in the future.

Always found Russo **** to be very responsive and do a wonderful job. ******* was very friendly and obviously very experienced. Send him back for my next problem. Blessings to *******, *******************

Hi ***- We cant thank you enough for the kind words about **************. We greatly appreciate that you took the time to share your feedback and we are glad to learn you were happy with the service Russo Bros. & Co. provided. Thank you for your continued patronage!

I just want to say that I couldnt be more satisfied with the service I received from Russo Bros. The technicians who arrived, ****** and ****, were absolutely fabulous! They were so polite and helpful, their knowledge of what needed to be done was exceptional, they were kind, courteous, and answered any questions I had patiently and thoroughly, leaving me confident in a job well done. They arrived promptly and completed the job in less time than I thought it would take, cleaned up after themselves and basically left me worry free of future issues! I highly recommend this company and if I ever have any future problems they will be the first and only company I call!

Hi ******- We cant thank you enough for the kind words about our technicians. We greatly appreciate that you took the time to share your feedback and we are glad to learn you were happy with the service Russo Bros. & Co. provided. We look forward to helping you with your plumbing, heating, and air conditioning needs!

Easy to schedule an appointment. Technician was kind, explained things well, Did a thorough job.

Hi Dara- ***** you very much for taking the time out to provide us with a compliment. We are thrilled to hear you were happy with ************** and the service Russo Bros. & Co. provided. We greatly appreciate your feedback and review!