ComplaintsforVeterinary Center of Morris County
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Complaint Details
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Initial Complaint
12/06/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I believe this vet is involved in the scam run by Trupanion. They referred me to this insurance company and basically screwed me out of getting refunded for my dogs surgery. They got to keep the full $1500 dollars and refused to help me appeal it.Business response
12/18/2021
Our office does not make recommendations of particular pet insurance companies, as policy coverage and selection is a very individual and personal decision, and can vary from one company to the next. If pet insurance companies provide our office with trial enrollment forms or informational brochures we will provide them to clients, however, the decision to utilize these trials or to enroll in a particular insurance policy is up to the owner. We do not receive direct payments from insurance companies, and inform owners that we require payment at the time of services, and the insurance company will reimburse the owner based on their individual coverage. We do not have access to policy information or coverage, exclusions, details regarding pre-existing conditions, etc. from any pet insurance company. The claim and appeal process is also different for each insurance company, and we will provide assistance in the submission of claim forms and providing medical records as requested by the insurance company as appropriate.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.