Business ProfileforDCH Kay Honda

On Saturday July 13th I went to DCH Honda in ********* to look at a 2022 Honda Civic Sedan. After signing and on my way home I realized that the windshield had a **** in it and I called the dealer to speak with the sales rep or manager. I scheduled an appointment for Friday July 19 at 9:30. On Thursday night I go to move the car out of my driveway and hear water swishing back and forth and didn't know where it was coming from. I called the service department at 7:30 am to inform them of this and if I could take it in earlier and explained what happened with the water in the door panel. I was told that they didn't know if they could address both concerns so I asked if I could get a loaner and was told that they did not have any loaner that they could give me. So I went in early and would wait for the car to be ready, Once I arrived at the dealer explain the issue of the windshield, the water issue and also a wire that was hanging underneath the dash on the driver side. I checked in the car was told the vehicle never went through service. **** explained that before a car is put on the lot to be sold it goes through service to ensure that the car is fine to be sold and pre-certified. I was very upset and went to speak with the sales rep and manger and I got a loaner and was told everything would be taken care of and repaired. Later that day I got a call that the car was ready. When I go to pick up the car they tell me they fixed everything and put 4 new tires. When I go to see the car the rims of the car were all scratched and they were not like that. I told them that I would not take the car like this and I wanted the rims replaced. I was told they would not replace them so I asked for my money back. I spoke with ************************* and he said I would have to come back on Monday to get a check for my deposit. He was very unprofessional. I had no way home was not able to take the loaner and I have to go back on Monday the 22 to get my deposit back.