Business ProfileforSoJo Spa Club

Hello,I wanted to share my recent experience 02/23/2024 at the ********. To begin with, we had our bags checked by security and were asked to discard a water bottle. When we inquired about leaving the bottle at the reception and retrieving it later, we were told it wasn't possible. Then, we were instructed to remove our shoes and walk barefoot around the spa, without flip flops or crocs. I found this concerning for hygiene reasons, especially with the risk of foot fungus and other diseases.Additionally, I was using my phone to post stories on my social media account with music, and the lifeguard informed me that I couldn't have sound on, despite the volume being set to 15%. There were other peculiar restrictions, such as not being able to talk in the saunas, limitations on taking photos in one place for too long, and the lifeguard asking us to move from where we were taking photos with my friend.Most notably, I was confused by the rule that prohibited swimming in the pool, only allowing for slow walking and standing. The food at the cafe was quite tasteless, and the chicken ramen for $20 definitely did not justify its price.Overall, I felt that the staff was not particularly interested in ensuring a pleasant experience for guests and seemed more focused on enforcing rules about walking barefoot and removing flip flops. I left the ******** feeling quite dissatisfied with my time there.

Dear ********,We apologize that your expectations did not align with our offerings. The rules and guidelines we have in place are for the benefit of all guests and staff. We have this information available on our website as well as on confirmation emails so guests can plan ahead and know what to expect prior to their visit. Thank you for your understanding.