Customer ReviewsforSoJo Spa Club

Hello,I wanted to share my recent experience 02/23/2024 at the ********. To begin with, we had our bags checked by security and were asked to discard a water bottle. When we inquired about leaving the bottle at the reception and retrieving it later, we were told it wasn't possible. Then, we were instructed to remove our shoes and walk barefoot around the spa, without flip flops or crocs. I found this concerning for hygiene reasons, especially with the risk of foot fungus and other diseases.Additionally, I was using my phone to post stories on my social media account with music, and the lifeguard informed me that I couldn't have sound on, despite the volume being set to 15%. There were other peculiar restrictions, such as not being able to talk in the saunas, limitations on taking photos in one place for too long, and the lifeguard asking us to move from where we were taking photos with my friend.Most notably, I was confused by the rule that prohibited swimming in the pool, only allowing for slow walking and standing. The food at the cafe was quite tasteless, and the chicken ramen for $20 definitely did not justify its price.Overall, I felt that the staff was not particularly interested in ensuring a pleasant experience for guests and seemed more focused on enforcing rules about walking barefoot and removing flip flops. I left the ******** feeling quite dissatisfied with my time there.

Dear ********,We apologize that your expectations did not align with our offerings. The rules and guidelines we have in place are for the benefit of all guests and staff. We have this information available on our website as well as on confirmation emails so guests can plan ahead and know what to expect prior to their visit. Thank you for your understanding.

I have a teenage daughter that is heavily autistic and my mother helps me a lot with her. We dont go out because of lack of support. But for my mothers birthday, I asked my son if he could take off 8/05 and come to ** so I could take her to SoJo. I was looking for treatments for her and the 215, 00 dollars one availability were 7PM. Too late for us.Anyways, I booked two shiatzu massage for us , and stated that if my daughter was fine we could spend the rest of the day there. On the day, we got in and I was charged 300,00 dollars. I was under the impression that it was the massage . My fault as I did not read the fine print. We went in, had the massage, and decided to eat. My son said everything was good, so we were discussing to stay . While we are about to figure out what to do, my son contacts me frantic stating that my daughter was running towards oncoming traffic and laying on the middle of the road. I stopped for a few minutes on the phone attempting to redirect her and get her to her baseline . When I noted it was unsuccessful, I got ready to leave. My son advised me that the police was called and they were about to transport her to the hospital and possibly a psych facility. I took off and during check out I paid an additional 407,00. Didnt have the chance to speak to anyone so I left. Later and the next day I called SoJo and requested to speak to a manager. Was on hold for 30 mins and was directed to email. I emailed and explained everything. I received an email today saying pretty much sorry that you didnt stay long enough on our location, but thats nothing we can do. And for that , I give them 1 . The lack of compassion and the greed is appalling. I have police record, videos and pictures to proof, and not even a call to discuss i received. Not everyone can spend 700 on a spa on a day. For them not to even acknowledge that emergency happens, and work with people is insane. That is distasteful and a lack of respect with others. Thank you

Dear ****** ,Thank you for the opportunity to address your concerns. We are sorry for the inconvenience you experienced and apologize for your frustration.As noted in our off line communication, we are very sorry to hear of the circumstances that interfered with your visit here at SoJo Spa Club and understand that emergencies happen. We are very empathetic to your situation and are happy that we were able to resolve this issue for you via private communication.

Ive been coming here for many years but today felt very discriminatory. First time for my daughter and they did not let her in. Shes 16. There was an error in her vaccination card with the year of birth. She presented her Debit Card and I Am her mother establishing her date of birth and she was denied to enter. In the past, there have been children in the facility. The policy has since changed which I understand but when we present debit card with her name, vaccination card with her name, I as mother am stating her actual age, this should be enough for entrance. In the past Ive seen children enter with no issues whatsoever not event a request for ID. Yes indeed it felt very discriminatory and she had a first horrible experience. We will no longer patron this location. Ive celebrated birthdays and other events here with friends and family. We will never do so again.

Dear ********************, We do apologize that you were unable to visit with us the other day. As you noted, we do have a strict age policy of 16 years and older. Our team did try to work with you and your daughter to find any additional documentation (social media posts, school portal, etc.) that could verify your claim. Unfortunately, since you were unable to produce any further documentation, we did have to deny entry and issue a full refund. We do apologize, however, we stand by our team's decision.

I have traveled with my children all over the world. Never once have I had to produce a passport other than an airport. You requested a school portal. The portal does not have her date of birth. YOU DID NOT REQUEST SOCIAL MEDIA POST. Now that is DISHONEST and insulting to a much grave experience already. I am her mother, I would not say that is her age unless it truly is. I have personal accounts of other "children" entering the premises but they do not look like me or my daughter. As a patron of many years, I will look for similar experiences elsewhere. This apology is not enough.