ComplaintsforMassachusetts Design
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Complaint Details
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Initial Complaint
03/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We are the homeowners. We ordered kitchen cabinets from Massachusetts Design through a third party (***** ******) who were working with my contractors. We were in a rental house waiting for the renovation to complete. When the kitchen cabinets were installed, the contractor noted huge problems with the order. We were missing more than 20 drawers, most of the items were not fabricated to spec, and there was no laminate on many of the cabinets! The contractor contacted ***** ****** but Massachusetts design refused to answer calls or emails from me and state (through their sales rep from ***** ******) that because the claim was not filed within 7 days, there is nothing they will do.I never signed anything agreeing to a 7 day claim period, and this was all done outside of my purview. It is going to cost me $10,000-$20,000 to replace the drawers, fix the lamination, and order mis-sized cabinets. Additionally, their misfabrication rendered several of my appliances (the drinks fridge and microwave) unusable. They are supposed to have a 1 year warranty on the cabinets, which should at least cover the missing laminate as these are craftsmanship defects. Even if they have a policy of no claims after 7 days, I as the end-user and payer have no recourse and had no say in this policy nor did I agree to it. It is simply a matter of poor business practices and horrible customer service to effectively steal so much money from me. For such a large complicated project, it is nearly impossible to notice all defects and missing pieces in the original delivery, because you have to unbox everything and lay it out and do a fine check. Because the installation took weeks, we didn't notice the missing items until it was "too late". Since the company didn't fabricate the drawers, it is really no loss to them outside of the scope of the order to just finish the job -- which I paid in full for, instead of just washing their hands of responsibility to deliver a product.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.