Customer ReviewsforEdison Infiniti

Fraudulent sales practice. They convince you on a different price and sneak in a different price on the contract. Extremely un-professional. Never buy from here. ******************* and ******** both are mis-guiding customers. Sadly Infiniti doesnt care - do not recommend anyone to this dealership

Let me first say that I have never complained about a business in my life but I could not let this one go.I brought my car, a 2014 Infiniti QX60, to Edison Infiniti, ********, Edison, ** on March 14, 2023. I explained to ***************************, the Service Advisor, that my check engine light was on and my car was idling high. He was polite and I got a loaner and left. On March 15, 2023 I was informed by ******* that I needed MAF sensor, air filter, bank 1 catalytic converter and bank I O2 sensor with one time used parts for $3,622.52, a used transmission for $6,693.56, fix my sun visor for $315, fuel and induction cleaning $279.95 and brake fluid $229.95 for a grand total with tax of $12,091.26.I told him I was picking up my car. Took my car to a local honest garage and my car was properly diagnosed and needed a MAF sensor, air filter and O2 sensor only. I car was fixed for $1,127.79. The catalytic converter did not come up as a diagnostic at all and I definitely did not need a transmission. I am thoroughly disgusted. SHAME ON INFINITY. I would never step foot in there again and warn anyone to beware of these crooks.

*********************(service manager)and Manor Agulair(salesman):Brought 2019 Q50 Luxe ***. I love how out the box they say cargurus price isn't correct/inaccurate the car costs more.Still waiting maintenance/service history and the cpo inspection checklist. Wasn't all this stuff checked/inspected??So far I've only gotten verbal assurances of what has been done, but nothing on paper showing this Edison *** inspection. I'm very disappointed in my purchase I spent almost $30k on a car and the front bumper has scratches that Manor promised would be addressed and other body markings. The engine bay was filthy, the interior was barely detailed. Upon delivery and I was not made aware upon the sale that the *** was not through corporate but through your dealer which puts 100 miles on my car just for a maintenance/warranty claim each time. So you push a *** warranty but don't even honor it 'time of delivery' or provide documentation of what is covered or a vehicle service history report?Day of purchase 1-20-23 the vehicle was not ready, there was a gash and heavy air leak in passenger right tire(if not for that they were gonna let me drive the car home as-is!!)I drive the hour back-up on the second day 1-21-23, was guaranteed the car was done and had *** inspection by Manor...I was allowed to drive the car home with a bent left tie-rod end that could have ended in an accident on my hour drive home. Thankfully I went straight to a tire/mechanic shop to discover this out because I was concerned of how the car was behaving. This cost me $610 out of pocket.This resulted in the car having to be picked-up and taken back to your dealer for service, and I still have not received documentation on all the work performed or any previous maintenance I'm going to forward this to infiniti consumer affairs and all of Infiniti social media. I would not recommend Edison Infiniti to anyone and would never purchase a car from your dealership again.