Additional Information for Icognix Infomedia LLC

• Miss Jessica M Simmons, CEO

Customer Contact

• Miss Jessica M Simmons, CEO

United States 

Canada

• credit card,debit cards,checks

• All services offered by ICOGNIX INFOMEDIA LLC are invoiced as per-incident charges. ICOGNIX INFOMEDIA LLC will ensure a resolution else money back within a stipulated time of 30 days from date of service rendered. Date of service rendered is the date when customer first speaks with a technician for receiving support for the original incident. If incident reoccurs within the 30 days of initial service period and ICOGNIX INFOMEDIA LLC is unable to completely fix the incident, then customer will receive a full refund. Customer may not receive a refund if there is another incident that is not of the same origin as the original incident within initial 30 day period.ICOGNIX INFOMEDIA LLC issues refund for all problems that turns to be out-of-scope, and problems that cannot be fixed over the phone or remote. If customer is not satisfied with the services or if the issue was not resolved then customer can ask for a refund within 30 days time of when incident was brought to the attention of ICOGNIX INFOMEDIA LLC offers 24*7 support and customers can call anytime throughout the day to get the issue resolved. If the same initial problem reoccurs but after 30 days from the date of activation, and if problem could not be fixed this time, then ICOGNIX INFOMEDIA LLC doesn´t hold any commitment of refunding the money. Money back policy for original problem resides only in the first 30 days of activation.They offer 30 Money Back Guarantee on almost every product they offer. Please call customer service at 1- 609-232-2867, in advance to register your Refund Request within 30 days of purchase date.” All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the Refund Request.”