ComplaintsforJFK Medical Center
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Complaint Details
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Initial Complaint
10/03/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
My mother was in the hospital CCU. Her mobile phone was with her and the hospital lost it. I was advised that after I provided the receipt, the hospital would reimburse the cost of the mobile phone. The receipt was provided over 4 weeks ago and I have not hear back from them. I sent all the information to ******** ******** and though I've left multiple messages and emails, I have not heard back from her or anyone.Initial Complaint
10/02/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Keep sending this ridiculous bill without explaining how it's generated.Colluding with incurrence to cut the bill to the amount that I am the only paying for everything.Initial Complaint
07/03/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I had blood work done at ************** Medical Center on 02/23/2023, which I may add also is my place of employment for over 20 years now, which supposedly give me the highest benefit level since they are my health insurance's "preferred provider". The claim was billed in error and it resulted for them to send me a bill for $282.90, much higher than when I get labs done in my doctor's ****** thru ******** (not a preferred provider), also in the Explanation of Benefits it states for this claim, Copay: 0, *****************insurance:0 so I called many times to understand where is this bill for? JFK's patient billing phone number: ************** is very difficult to get someone to speak to even after a long hold, I leave messages hoping for a call back, but nothing. One occasion I spoke with a person, who promised to look into it and call me back, but then I asked, you just asked for my name, not even last name and you have not taken my phone number yet. It is very frustrating to say the least.All of a sudden I got a notice that they will send my account to Collections, so I called and let them know I appealed this claim with ********** Blue Shield, in the meantime I paid their required initial amount, via credit card on June 2, $73.19 just so my account will NOT be sent to collection while the claim is on appeal, as confirmed by the representative I spoke with that day that my account will NOT be sent to collections since I made initial payment. I clarified with them the next step, they informed me to call in about a month and pay whatever amount I could. Well, to my surprise, they sent my account to Collections under *********. I contacted them again but now they will not entertain me as my account was already sent to Collections and they told me to deal with *********. This is very unfair practice to say the least.
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Customer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.