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Business Profile

Health and Wellness

JFK Medical Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

This profile includes complaints for JFK Medical Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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JFK Medical Center has 2 locations, listed below.

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    • JFK Medical Center

      65 James St. Edison, NJ 08820

    • JFK Medical Center

      PO Box 11913 Edison, NJ 08818-3058

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/03/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mother was in the hospital CCU. Her mobile phone was with her and the hospital lost it. I was advised that after I provided the receipt, the hospital would reimburse the cost of the mobile phone. The receipt was provided over 4 weeks ago and I have not hear back from them. I sent all the information to ******** ******** and though I've left multiple messages and emails, I have not heard back from her or anyone.

    • Initial Complaint

      Date:10/02/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Keep sending this ridiculous bill without explaining how it's generated.Colluding with incurrence to cut the bill to the amount that I am the only paying for everything.

    • Initial Complaint

      Date:07/03/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had blood work done at ************** Medical Center on 02/23/2023, which I may add also is my place of employment for over 20 years now, which supposedly give me the highest benefit level since they are my health insurance's "preferred provider". The claim was billed in error and it resulted for them to send me a bill for $282.90, much higher than when I get labs done in my doctor's ****** thru ******** (not a preferred provider), also in the Explanation of Benefits it states for this claim, Copay: 0, *****************insurance:0 so I called many times to understand where is this bill for? JFK's patient billing phone number: ************** is very difficult to get someone to speak to even after a long hold, I leave messages hoping for a call back, but nothing. One occasion I spoke with a person, who promised to look into it and call me back, but then I asked, you just asked for my name, not even last name and you have not taken my phone number yet. It is very frustrating to say the least.All of a sudden I got a notice that they will send my account to Collections, so I called and let them know I appealed this claim with ********** Blue Shield, in the meantime I paid their required initial amount, via credit card on June 2, $73.19 just so my account will NOT be sent to collection while the claim is on appeal, as confirmed by the representative I spoke with that day that my account will NOT be sent to collections since I made initial payment. I clarified with them the next step, they informed me to call in about a month and pay whatever amount I could. Well, to my surprise, they sent my account to Collections under *********. I contacted them again but now they will not entertain me as my account was already sent to Collections and they told me to deal with *********. This is very unfair practice to say the least.

    JFK Medical Center is NOT a BBB Accredited Business.

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