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Find a Location

Bell Audi has 1 locations, listed below.

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    Business ProfileforBell Audi

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    15 complaints closed in last 3 years

    7 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    New Audi Sales & Service
    Audi Parts
    Used Vehicle Sales

    Business Details

    Location of This Business
    782 Route 1, Edison, NJ 08817-4654
    BBB File Opened:
    2/17/2009
    Years in Business:
    46
    Business Started:
    9/1/1977
    Business Incorporated:
    7/23/1976
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Ms. Alison Wirth, General Manager
    Contact Information

    Principal

    • Ms. Alison Wirth, General Manager

    Customer Contact

    • Ms. Alison Wirth, General Manager

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    15 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/07/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    On 6/3/24 I took the Audi a8 that was purchased to Bell Audi in ********* for a routine system inspection and oil change. The car was fine but they recommended this service when I was scheduling on their website. When I got the car back all the systems that I was told were working in perfect order broke down. The engine light is now on, acc guard not working, alerts that brakes may not be working. I have no idea what they did to my car and I cannot get in touch with them. They charged me 1,000$ and proceeded to break a car that was working perfectly before. I have the documentation they gave me saying everything was working and can provide if needed.

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    CC C

    1 star

    09/12/2023

    On 7/24/23 I went to lease an Audi from Bell Audi. After one week they finally gave me the car after not showing up at my home with it on 7/25 and then again not showing up on 7/26. I had to physically go 7/31 to get the car from the dealership. They gave me a temporary registration that expired on 8/29. The original lease agreement was signed with ****** miles per year. However on 8/16 the salesman ******************* contacted me that the agreement was signed in error for ***** and I needed to resign the paperwork which I did. But looking back on the original paperwork it was for ***** miles. They were stalling. I asked them where my plates and registration was on 8/16 and they told me it wasn't available yet. When I contact **** they had nothing for me. I contacted the finance company and they had no title application for me. Today I contacted **** again and spoke to a ******** who works for the manager and she told me that multiple customers have not received their plates and registration either, some are waiting 7 months as I was told. Which I do not believe that anyone would have a car that long and can't drive it. They told me that their office is being remodeled and it's in shambles. What does that mean when they should be getting cars registered for their customers. I told them they will be making the monthly payment and they refused. They told me if I drive the car and get a ticket, they will pay the ticket. They are giving me the run around. I can't get any answers from anyone. Bell Audi needs to be exposed and let all customers know that purchasing a car from them, they will not own it. ******** told me that *********************** who is the general manager cannot be reached to discuss this matter. I also spoke to ***** yesterday, Sept 11 who is also another manager and he had no answers for me as well. Bell Audi should be shut down. It's nothing but headaches from day 1 that I walked into this dealership. DO NOT PURCHASE A CAR FROM THEM. TERRIBLE SERVICE.

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