Customer ReviewsforEdison Heating & Cooling

We had our system put in by Edison Heating and Cooling. There were minor issues (see photo - every new vent has a pilot hole near the vent which has no function issue but aesthetically was not what I was expecting. Weve had a few services performed with nothing to note.The only reason I am writing a review now is to warn others. Our most recent service required a new part to be ordered and from the initial service appointment to diagnose the issue we were lead to believe there would be no cost associated with this replacement. We never received a quote and scheduled (with a few calls to remind the team to schedule us) to have the part replaced. The technician replaced the part and then provided a bill, which was unexpected. We expressed this and he plead that if we didnt pay, it would come out of his personal paycheck. Of course we paid, and have no issue paying for parts/services not covered. The issue is that it was not communicated with us that there would be a cost or what that would be.I spoke with ********* is customer service who was condescending and said she would pass the complaint along, but that she wasnt sure if I would receive any follow up. I followed up before writing this review and spoke with ***** who explained that with a low cost job such as anything under $1,000 there would only be a verbal quote and he was unsure why a quote was never communicated to us. Please just be aware of this before agreeing to any work with this company.

Thank you for posting a review and we're sorry to hear that your experience did not satisfy your expectations. However, we would like the opportunity to meet at the BBB's office or a zoom call to discuss this further in the hopes we can get to a resolution regarding this matter. Thank you.

We have used this company twice to install an air conditioning system in our home. *** and *** were so thorough and helpful. The installation could not have been smoother. We would highly recommend them.

Thank you very much for your kind words. We appreciate your business and are here for whenever you need us.

I have used Edison Heating and Cooling for several years for maintenance on my two units. I have always been extremely satisfied. From the office staff to the technicians, they are friendly, reliable and knowledgeable. This year I had to replace both my heating units and installation went well. Techs were Experienced and so careful removing old unit there was not a spot to clean anywhere. I highly recommend them.

Thank you for the awesome review, *****! We work hard to meet expectations like yours, and we're happy to hear we hit the **** for you. We look forward to working with you again in the future!

Couldn't be happier with the outstanding service! *** explained everything perfectly and ***** and ********* came right on time, did a super and timely new AC replacement, used shoe coverings, floor tarps and cleaned up beautifully. Such nice gentlemen all around and any questions were patiently and kindly answered. I will certainly continue to use your company and am happy to post what an excellent job you did. Thank you!

Thank you so much for your kind words. We strive to make each and every customer happy, and we will always work to the best of our ability to do so.!

We have used Edison Heating and cooling for years, both for the initial units for our new construction as well as maintenance. We are always very happy with the results.

Thank you ***** for such kind words. We really appreciate you taking the time out to share your experience with us. We look forward to working with you again in the future!