ComplaintsforSport Hyundai Inc.

• Initial Complaint

  12/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2018 Hyundai Sonata in July 2021 from Sport Hyundai in *******************, **.. It was not long after that I saw that my gas tank was using gas very quickly. I would drive 5 miles, but 20 miles would be taken off the distance (from my gas). I went to Sport Hyundai a few times about this issue & they kept saying that they could not find anything wrong & they asked me to keep track of my gas when I fill my tank up. Another issue arose & the car would not go past 60 without issues. I was told by another dealership that there was at one point a recall for my car having to do with the engine. The gentleman from that dealership made a call to Sport Hyundai, spoke to a man and I was told to bring my car in to be looked at. They told me that Sport Hyundai denied to replace my engine because it was out of ************ am the 2nd owner. I did a little research & the warranty for "powertrain" is 120 month/100,000 miles. My car is at approximately ******. The engine damage is of no fault of mine. I am 23 years old & am paying $399 for a car that I can't drive that much. It has been at the dealership for several weeks ******* have no transportation. I am using my mother's car, **** or friends to get back & forth to work. I am asking for your help to try & get my car fixed. If possible, obtain a rental car until my car is fixed, or have them take the car back & I will purchase another. The reason I don't agree with this dealership decision is because my mother purchased a car from them a few years ago, a 2016 Hyundai Sonata Hybrid. She asked if the tires were new before she bought it used, and they told her yes. She took her car to ******************** to get a noise looked at & they told her the tires were the original tires from 2015. She called them back to complain & they replaced all 4 tires. I don't trust that they are providing me with the correct information & that they are taking advantage..

  Business response

  01/04/2024

  The customer brought the vehicle in and it was determined that the engine needed and we submitted all of the paperwork and findings to Hyundai foe approval. The process for getting an engine approved under warranty is going thru a department called ** (prior approval) and they will approve the claim,decline the claim or make a counter offer in which the customer and ********************** split the cost of the repair. In this particular instance they declined the repair. There is zero reason why we wouldn't help this customer trying to get the repair covered under warranty however the decision is made by Hyundai ** and we can't overturn it. Hyundai pays us to replace engines but only after the repair is approved . I would suggest that the customer call the ********************** consumer affairs hotline ************ and plead their case the ** # is ******. *******'s reason for declining this repair was due to the vehicle being out of warranty from both time and miles. 

  *******************

  Service Manager

  Sport Hyundai

  . i

• Initial Complaint

  07/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  purchased a car on may 31st. paid cash with a trade. they were to tranfer the tags to new car. some how lost the old tag. Had TO BEG them to get A replacement plate. as of july 10 nothing is complete. temporary tag expired june 29th

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