Customer ReviewsforLiberty Public Adjusters

We had an easy and great experience getting our roof fixed!

Your review is much appreciated; thank you for providing us with your valuable feedback. We are pleased to know that we could assist you and your family during a challenging time.

This is a VERY SHADY business. I wish I could give zero stars.******************* is unethical, incompetent and does not return phone calls. The owner, ***********************, is the same- he is very communicative until you sign the contract. After that, he does not even return calls. The receptionist, *******, is the only person at LPA who tried to fix their many mistakes- even without that help of her bosses.

We appreciate your feedback and take customer concerns seriously. We're truly sorry to hear about your experience, and we understand your frustration, as we have said most of the claim process. Please take into consideration, Liberty Public Adjusters has handled two full claims for this client, one of which, we got her a full roof replacement.Liberty has diligently managed both claims, with a strong emphasis on maintaining transparency and upholding the highest standards of integrity. Whether it's in the forefront, or quietly behind the scenes (which is our usual approach), we consistently adhere to these principles. Given our unwavering commitment to ethical conduct, we are genuinely perplexed by any suggestion that our company could be characterized as 'shady' in any manner.To address the matter of payments and disbursements, Liberty has received and disbursed all funds to our clients in accordance with the timelines stipulated in our contract.Once her carrier started to delay the claim, Liberty proactively included the client in all email correspondence, ensuring that she had visibility into every communication. We also maintained direct communication with her contractors to ensure they were well-informed about payment-related mattersa practice we don't typically engage in. Despite these efforts and the client's full awareness that the complications stemmed from her insurance company's negligence, she continued to direct her frustration and dissatisfaction toward our team.To settle this claim, Liberty had to track down, email, call, and explain the claim to her insurance company adjusters countless times while the they repeatedly passed the file around. After dealing with six (6) regular adjusters, three (3) managers/supervisors, and two (2) reports to ****, we were finally able to get this claim settled. Very rarely do we have to report an insurance company to the ********** of ******************* (DOBI) for how poorly they are handling a claim. In this instance, not just once, but twice, we had to involve **** on her claim to assist us in the negligent claim handlings practiced by her insurance company. My adjuster, *******************, has a minimum of 165 emails related to her claims, while our administrative team has processed at least 50, but likely more. These numbers greatly exceed the amount of emails typically associated with any of our claims.As for the claim process, we take great care to provide thorough and repeated explanations. This includes that we kindly request that our clients refrain from direct interactions with the insurance company during the claims process, as it can often complicate matters and have a detrimental impact on the claim's progress. Despite our guidance, this particular client chose to involve herself directly, stating that she had to invest a significant amount of time overseeing her claims and maintaining communication with both our team and her insurance carrier. Regrettably, this approach did not yield any positive results, and instead placed additional, unnecessary demands on our resources.It's important to clarify that Liberty did not encourage, nor desire, our client's level of involvement. However, the client insisted on a lower fee percentage due to what she perceived as her own contributions. In reality, her efforts added a substantial burden of time and work to our team's already demanding workload, exacerbated by the challenges posed by her insurance carrier.In conclusion, while we deeply regret the challenges you feel you faced during this claim process, we remain dedicated to maintaining the highest standards of service and delivering results in all our endeavors. We continually strive to enhance our services to better meet your needs.