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Customer ReviewsforK&C Auto Transport LLC
18 Customer Reviews
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Review from Roger B
4 stars09/29/2023
I have had a good relationship with ********.They give me a quote from A to B and there has been no problems with the 3 cars shipped by them. I will use again as pricing allows. Thank you from *********** as shifting vehicles around from this distance needs to be seamless.Review from Maylin A
1 star03/29/2023
This company dispatched a trailer for my driver to transport from ********** to ******** $2300 cash on delivery COD. When the driver drop off this trailer the costumer said he agreed on a different amount we contacted the broker and he told the customer to send him the remaining amoung of $1500 and told the customer he was going to pay the driver the full amount. ****** told my driver to continued he's trip that he was going to zelle the $2300 and didn't. ****** said the company owner die and his wife was going to make payments but nobody paid its been 3 days and this guy isn't answering any calls or texts. Scam one lie after another untill no more answers. Please don't use this company it's a scam they don't pay drivers and convince customers to pay them promising they will pay drivers. Someone needs to do something about this they shouldn't be operating and scamming people like that I'm finding a way to take them down. STOP THIS SCAMMERS.Review from Jeff A
1 star03/18/2023
Worse than being scammed. They drag it out with empty promises for days and never meet any promises. Id rather just be scammed, lose my money and move on. But no, KC Auto Transport tortures you for days then keeps your money. With little to no communications until you ask for your money back, then they spit in your face.Review from Claudio A
1 star03/18/2023
Quoted a price and he didnt respect the contract, at delivery I had to pay an additional $150.00, the driver told me it the second time he did that in the last month and he will not work with them again, *************************** is not trustworthy.Review from Kyle D
1 star03/02/2023
Horrible.. stay away... aggressive sales tactics, wish I went with a different (honest and professional) broker . Had a contract for 1 amount, signed / delivered... delivery driver shows up with a higher amount CASH ON DELIVERY rate $100 higher than my contract says with KC. Stay away, just go somewhere else.... **, and their communication and effort to facilitate the sale after they had my money was Zero. Dont even waste your time and money. Stay awayReview from Nichole S
1 star02/11/2023
If I could leave 0 stars I would! I wish I would have read these reviews BEFORE I chose them. I also found this company through a 3rd party company! Their prices were very good compared to the others (now I know why). Long story short, I paid a $275 deposit. I needed for them to pick up a trailer that was disabled in a truck stop off of Hwy 40 in *********. I was assured this would happen the same day. 3 different drivers and 5 days later, the job was not done! After several unanswered calls and unanswered emails, I asked for a refund of my $275 and was told that they would not refund my money because the 3 different drivers that DIDNT get the trailer had to be paid! WHAT? Such an awful experience and they did not care that I was going to leave reviews all over the place! They never refunded me! This place is a scam! DO NOT USE THIS COMPANY!! I definitely learned my ****** about you get what you pay for! I hope this helps someone that is considering them! Dont do it! I also just found out they are not even BBB accredited! Ugh.Review from Brandon M
1 star01/16/2023
I used a 3rd party website to obtain an auto shipping bid from multiple companies, including K&C who was the lowest bid by $150 and I selected them after decent communication with *****. Shame on me for not doing more research. Unfortunately, I had to push shipping back twice as payment for the auto had not been delivered and ***** stated that it was no big deal, he was very understanding. They scheduled a different driver for the new date and he requested an additional deposit of $100, which I sent. The next day pickup was missed and they stated that it was pushed back a day. I was emailed a new invoice which was significantly more than the original, I was told that it was a mistake by ***** and to not worry about it. Auto arrives at my home and driver expects much larger COD amount than my contract and ***** doesn't answer his phone. **** told me the fee changed and just pay the extra amount. Driver wants full amount or can't release the car. I managed to work it out with the shipping company but they vowed to never use ***** again. ***** claimed his phone died, but the truth is K&C will bait and switch you with low advertised pricing only to strong-arm you and shipper holds your vehicle hostage until the real amount is paid. DO NOT USE THIS COMPANY AS THEY LACK MORALS AND INTEGRITY.Review from Nay J.
1 star11/09/2022
I wish I had read these reviews before booking this company... If I could give this company a negative 100 I would. I booked a car transport with K&C to deliver a car from ******* to *****. They requested a $100 deposit with the remainder to be paid upon delivery to the driver. Simple enough right! WRONG -what they don't tell you is that they are simply a greedy dispatch company that takes your deposit and then farms the job out to whomever they can find and once they have someone booked to pick up your car K&C washes their hands of you. The first transporters that they apparently scheduled us with NEVER arrived and we waited around all day. When I emailed K&C to ask what happened they DIDNT KNOW...I asked for a number to speak with someone and finally received a telephone number for the infamous ***********************. Except when I called the number ***** was nowhere to be found and instead I had to speak to a very RUDE person named ****. **** proceeded to try to rebook my car transport. The new person he booked with arrived and said they could not transport the car because they didn't have the correct ramp. I call K&C back when I was told the new driver refused the vehicle. They then schedule a third pick up that actually happens. so after three times I finally think ok well if that's the worst fine. Except the nightmare hadn't even started. When the driver arrived with the vehicle, he then request payment in cash for a $100 more than what we negotiated with K&C. I politely explained to him that this is not the price we contracted for and I would be paying the other price. Understandably the driver was upset because K&C contracted with them for the higher price. When I called "*****" aka **** on the phone to clarify the matter he said the driver was responsible for telling us the new price (even though he's the broker and negotiated witK&C Auto Transport LLC Response
11/09/2022
hello nay good morning hope all is well there are a few things i am not understanding i got a call from my agent phill this morning and explained what happened so there are a few things i am not understanding and im pretty sure your not understanding either because if you did i cant imagine you would continue to say these things. Let me start of by explaining to you what really happened and how this buisness goes because i heard the recordings of the calls and you were actually pretty rude and offensive (which i am sure is the heat of the moment) because no way a human can talk to another human the way you talked this is a business we are not a greedy transport company like you said. its just common sense you pay a deposit to got your car picked up so essentially your paying the broker to do that what his deposit is has NOTHING to do with the driver fee , in your case was pretty simple what happened the first driver that took the load for that price could not pick up the vehicle so in the moment of trying to find you another driver there was only one available only issue was he wanted $100 more which is understandable however for what ever reason he did not mention this to you i make it very clear on this because every driver who takes a load it is there job to re confirm everything why? to avoid situations like this this driver did not do that that was the confusion but either way he took the $400 you had for him and went on his way we had to deal with that outfit this morning, so i do apologize for this but you have to understand there are always 3 people involved you the broker and the driver so because the driver wanted more money because its his truck and thats what he asked for not the other way around like you said (that ***** negotiated the price ) if that was the case then he would have no problem but since its there truck there price that was issue but either way car got delivered and you paid the price you wanted so everyone is happy only the driver is upset and my agent because you called him some bad names. you have a good dayReview from Karen M.
1 star10/13/2022
Very shady business here. Service was provided. However, we ended up at the last minute paying CASH plus was charged extra $175 on my card. Quote was for $100 dollars less.K&C Auto Transport LLC Response
10/13/2022
good morning ***** i hope all is well i would like to start this off by we are very upset and feel betrayed and will have to question your character and integrity reason i say that is because the day before everything was ok but then the day after your upset ,i still dont understand why you said last minute cashif the order was dispatched c.o.d from the start. I think what happened here is your not familiar with logistics or just common sense and me being the dispatcher sounds to me like whatever quote you got the driver who took the load wanted $100 which he told you before picking up because its in his contract and he even said he called. So im not sure what this is about i do apologize if the agent you booked with was maybe not clear but i can assure you he was not trying to be shady thats a very foul word i encourage you to call your agent and come to an agreement i would love to helpReview from Chia Yung H
1 star07/02/2022
Same experiences as the others with one star rating. Quoted me with $1500, took my deposit of $250. When car arrived the driver requested $1800 not the remaining balance of $1250. Or the drivers will take the car back to storage and starting charging fees. This is the company with dishonest. They want your business with lower rate to get their deposit. End of you pay more if you want the driver to release the car.K&C Auto Transport LLC Response
09/21/2022
we are so sorry to hear that i asked the agent and the driver assigned to this load , and they said that indeed it was actually not at all true since before they get sent to you the call and confirm , driver showed me the text converstation he had with you 2 days prior to pick up and you actually agreed to the rate? please feel free to call me so we can discuss any solution we can come up with to make this better
Customer Review Rating
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