Customer ReviewsforK&C Auto Transport LLC

I wish I had read these reviews before booking this company... If I could give this company a negative 100 I would. I booked a car transport with K&C to deliver a car from ******* to *****. They requested a $100 deposit with the remainder to be paid upon delivery to the driver. Simple enough right! WRONG -what they don't tell you is that they are simply a greedy dispatch company that takes your deposit and then farms the job out to whomever they can find and once they have someone booked to pick up your car K&C washes their hands of you. The first transporters that they apparently scheduled us with NEVER arrived and we waited around all day. When I emailed K&C to ask what happened they DIDNT KNOW...I asked for a number to speak with someone and finally received a telephone number for the infamous ***********************. Except when I called the number ***** was nowhere to be found and instead I had to speak to a very RUDE person named ****. **** proceeded to try to rebook my car transport. The new person he booked with arrived and said they could not transport the car because they didn't have the correct ramp. I call K&C back when I was told the new driver refused the vehicle. They then schedule a third pick up that actually happens. so after three times I finally think ok well if that's the worst fine. Except the nightmare hadn't even started. When the driver arrived with the vehicle, he then request payment in cash for a $100 more than what we negotiated with K&C. I politely explained to him that this is not the price we contracted for and I would be paying the other price. Understandably the driver was upset because K&C contracted with them for the higher price. When I called "*****" aka **** on the phone to clarify the matter he said the driver was responsible for telling us the new price (even though he's the broker and negotiated wit

hello nay good morning hope all is well there are a few things i am not understanding i got a call from my agent phill this morning and explained what happened so there are a few things i am not understanding and im pretty sure your not understanding either because if you did i cant imagine you would continue to say these things. Let me start of by explaining to you what really happened and how this buisness goes because i heard the recordings of the calls and you were actually pretty rude and offensive (which i am sure is the heat of the moment) because no way a human can talk to another human the way you talked this is a business we are not a greedy transport company like you said. its just common sense you pay a deposit to got your car picked up so essentially your paying the broker to do that what his deposit is has NOTHING to do with the driver fee , in your case was pretty simple what happened the first driver that took the load for that price could not pick up the vehicle so in the moment of trying to find you another driver there was only one available only issue was he wanted $100 more which is understandable however for what ever reason he did not mention this to you i make it very clear on this because every driver who takes a load it is there job to re confirm everything why? to avoid situations like this this driver did not do that that was the confusion but either way he took the $400 you had for him and went on his way we had to deal with that outfit this morning, so i do apologize for this but you have to understand there are always 3 people involved you the broker and the driver so because the driver wanted more money because its his truck and thats what he asked for not the other way around like you said (that ***** negotiated the price ) if that was the case then he would have no problem but since its there truck there price that was issue but either way car got delivered and you paid the price you wanted so everyone is happy only the driver is upset and my agent because you called him some bad names. you have a good day

Very shady business here. Service was provided. However, we ended up at the last minute paying CASH plus was charged extra $175 on my card. Quote was for $100 dollars less.

good morning ***** i hope all is well i would like to start this off by we are very upset and feel betrayed and will have to question your character and integrity reason i say that is because the day before everything was ok but then the day after your upset ,i still dont understand why you said last minute cashif the order was dispatched c.o.d from the start. I think what happened here is your not familiar with logistics or just common sense and me being the dispatcher sounds to me like whatever quote you got the driver who took the load wanted $100 which he told you before picking up because its in his contract and he even said he called. So im not sure what this is about i do apologize if the agent you booked with was maybe not clear but i can assure you he was not trying to be shady thats a very foul word i encourage you to call your agent and come to an agreement i would love to help

Same experiences as the others with one star rating. Quoted me with $1500, took my deposit of $250. When car arrived the driver requested $1800 not the remaining balance of $1250. Or the drivers will take the car back to storage and starting charging fees. This is the company with dishonest. They want your business with lower rate to get their deposit. End of you pay more if you want the driver to release the car.

we are so sorry to hear that i asked the agent and the driver assigned to this load , and they said that indeed it was actually not at all true since before they get sent to you the call and confirm , driver showed me the text converstation he had with you 2 days prior to pick up and you actually agreed to the rate? please feel free to call me so we can discuss any solution we can come up with to make this better