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Complaint Details
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Initial Complaint
03/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 2/24/2022 I purchased an Altec Lansing bluetooth speaker Xpedtition 4. 1 year warrany for $91.15. I contacted Altec Lansing and told them It is not working properly. Sometimes it will just shut off when plugged in. Other times it will lose the bluetooth connection and will not turn off. Their reply... Altec Lansing SupportSun, Feb 5, 1:50?AM to me Dear Customer, As we only support a few Altec Lansing Bluetooth speakers we don't have information on Xpedition 4, so we kindly request you to contact on the number mentioned below for more information on speakers. For questions or support regarding our expedition speakers see below: Website* *********************************** I told gemini sound the same issues, and provided Altec Lansing's reply. Gemini sound's reply... Raya V (ICAD Support) Fri, Feb 10, 2:00?PM to me Your request (79141) has been updated. To add additional comments, reply to this email. Raya V (Gemini Sound) Feb 10, 2023, 2:00 PM EST Hello, Thank you for reaching out to to us. Please be advised that we do not warrant nor no longer support this unit. Thanks, Raya NEITHER COMPANY WILL HONOR THE WARRANTY
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.