ComplaintsforBraz Masonry

• Initial Complaint

  06/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  The job was done in October of 2021. When they finished, there was cement all over the border of the pool (I attached a picture). ******* sent his guys to clean it.I contacted ******* after 6 months. I told him that I noticed that the job was really lacking sand. I also sent him a picture of the cement crumbles under the coping (also attached). I also told him that there was mud coming up where he put the drain.******* sent his guys to come and put more sand. When they left I told ******* that it was still lacking sand and I might as well do it myself, in which he replied a bag is only $7.I told him the cement was still all around the pool. He laughed at me, ended up hanging up on me. I threatened a ****** review and he started texting saying I have a family you know and I will send my guys. He tells me that his guys said everything was clean and they didnt know what I was talking about and that he would come by the following week to discuss. Little did they know, I have a camera. They were at my house for 90 minutes.******* never saw the finished job in person even though I asked him to come so I could show him. His response is that he trusts his guys and doesnt need to come see it in person.I also have synthetic grass. The grass installer came to secure the border where the pavers meet the grass. He called me outside to show me that there was not any edging and that normally when they install the grass, there is edging to hold the pavers in place. He took pictures for me (attached) because he did not want the paver guys to blame him for anything. I called ******* all nervous that there was not any edging. I was told that without edging, pavers will spread and sink. He told me he could not do the edging because we have fake grass, meanwhile, it was the grass guy who told me I needed edging.Then ******* said he can come do edging, but I will need to pay extra for it. I told him I was not going to pay more and he said to stop calling him.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩