ComplaintsforRoute 4 Auto Exchange
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Complaint Details
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Initial Complaint
09/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Worst experience buying a vehicle!!! We had purchased a vehicle for our 17-year-old son and had nothing but problems. The check engine light came on several times with the same issue, and we could not get it to pass ** inspection. This dealership has not made good on their promise to fix it and now we are left with thousands of dollars' worth of repairs they neglected to fix. They kept making excuses and avoiding our calls- NEVER mind that I had to return to the dealership several times for them to work on the issue. We brought it back to them at least four times and each time they claimed to fix the issue, but instead they put a band aid on the problem by gluing the parts that needed to be replaced. We asked them to address the matter so the car can pass inspection since you cannot sell a car that cannot pass inspection in **. The last time they fixed it by having a private inspection done. We finally picked the car up and the check engine light came back on. Be extremely careful with your inspection as well, take your time and take it to your own mechanic. These five-star reviews are bogus. How these guys sleep at night is beyond me. AVOID this dealership to escape the frustrations and loss of money they have caused me. If you have had a terrible experience, please file a complaint with ** Consumer Affairs and Better Business Bureau to bring these issues to their attention. I just wanted them to correctly fix the issues and leaks that we had since we bought the car, but glue was their idea of fixing the problem instead of replacing what was wrong. We also ended up replacing the turbo and the motor. As for our mechanic, he felt that they knew about these issues and put a band aid on it so that they could sell it without spending the money. We have spent close to $8,000 to fix a vehicle that should be in good shape.Initial Complaint
06/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Worst experience buying a vehicle!!! We had purchased a vehicle for our 17-year-old son 2 months ago and had nothing but problems. The check engine light came on several times with the same issue, and we could not get it to pass ** inspection. This dealership has not made good on their promise to fix it and now we are left with thousands of dollars' worth of repairs they neglected to fix. They kept making excuses and avoiding our calls. It got to the point that I had to return to the dealership several times for them to work on the issue. We brought it back to them at least four times and each time they claimed to fix the issue, but instead they put a band aid on the problem by gluing the parts that needed to be replaced. We asked them to address the matter so the car can pass inspection since you cannot sell a car that cannot pass inspection in **. The last time they fixed it they also did a private inspection and as soon as we drove the car the check engine light came back on. Be extremely careful with your inspection as well, take your time and take it to your own mechanic. These five-star reviews are bogus. How these guys sleep at night is beyond me. AVOID this dealership to escape the frustrations and loss of money they have caused me. If you have had a terrible experience, please file a complaint with ** Consumer Affairs and Better Business Bureau to bring these issues to their attention. I just wanted them to correctly fix the issues and leaks that we had since we bought the car, but glue was their idea of fixing the problem instead of replacing what was wrong. We also ended up replacing the turbo and the motor. As for our mechanic, he felt that they knew about these issues and put a band aid on it so that they could sell it without spending the money. We have spent close to $8,000 to fix a vehicle that should be in good shape.Business response
07/06/2022
My name is ******* from Route 4 Auto Exchange. We received a complaint with the id number ********. From a *******************************************. This customer has purchased a vehicle from us AS-IS. This customer had come to us 2 times with issues concerning her vehicle in which she brung us two papers showing codes that her mechanic had found, In which both times we fixed the vehicle. Both times the customer brought to our attention issues with the vehicle we took it to ************ to take a look and the issues were fixed. Now everytime she takes her vehicle to the mechanic something new is wrong. If these were issues that could have been given to us all at once when she took it to her mechanic the first time, it is understandable. But the customer was aware of the vehicle being sold AS-IS. As of now we have not heard from the customer about any complaints since then.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.