ComplaintsforLiberty Subaru Inc.

• Initial Complaint

  10/26/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  In January of 2020, I went to purchase a vehicle at Liberty Subaru where a sales rep and others knew of me prior to me purchasing the vehicle. He abused me and discriminated against me as a paying customer of **********************. They planned to offer me a lower price for a vehicle that I was trading in; I went in a couple of weeks prior when a Sales Rep named **** said he was going to give me $1,000 dollars for my trade in. When I returned to actually buy the vehicle, ***************** planned to offer me a lower price, so he could conspire with this group of people who are speaking out against me and who are violently abusing me. He also gave me an inappropriate key. I've had many issues with my car and I am now paying over $1500 dollars for something that should be recalled for.

  

  Business response

  10/27/2023

  10/27/2023
  
  To Whom It May ****************** are in receipt of complaint ********, submitted on 10/26/2023.
  
  Ms. ********* desired settlement is Refund, however, Im unclear as to what she is asking to be refunded.  She makes reference to paying over $1500 dollars for something that should be recalled for, however ************************* has not been to Liberty Subaru for service since May 11, 2023 to have her battery replaced.  Accordingly, it is reasonable to assume that the work and associated charges referenced in her comments were not performed by Liberty Subaru, and should therefore not be refunded by Liberty Subaru.
  Further, a VIN search in Subaru of Americas system confirms that there are no open recalls on Ms. ********* Forester.
  With regard to Ms. ********* comments referencing her purchase experience, please be aware of the following:
  Nearly four years ago, when ************************* was shopping for a new Subaru Forester, she inquired about the trade value of her 2010 ***** Civic with over ******* miles on the odometer. Since she did not have the car with her at the time she inquired, an estimated value was provided, with the caveat that the vehicle would need to be appraised before a trade value would be finalized.
  When ************************* subsequently brought the vehicle to the dealership to be appraised, it was in very poor condition, and the trade value was adjusted to reflect the actual condition.
  Ms. ********* characterization of this adjustment as a conspiracy between one of my Sales Managers and a group of people who are speaking out against (her) and who are violently abusing (her) is defamatory and grossly inappropriate.
  As stated at the beginning of this response, I am not clear on what is being asked of Liberty Subaru in this complaint.  While I recognize Ms. ********* dissatisfaction with the trade value of her ***** in connection with the purchase of her Forester nearly four years ago, I am unable to discern a current problem to be resolved.

  Customer response

  10/27/2023

  
  Complaint: 20786560
  
  I am rejecting this response because: They are lies.
  
  
  
  Regards,
  
  *******************************

• Initial Complaint

  04/20/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I decided to trade my car in to get a bigger one for my growing family. I went to carfax.com and found a a car that I wanted. I filled out information and a few later received a call from a sales person from Liberty Subaru. That phone started a week long process to secure a car loan. My brother is co-signing for so they wanted a lot of paperwork, which we provided. I gave the sale associate my credit card information so that he may place the car on hold for me. After a week of a bunch of back and forth they were able secure a loan. Then I was told that car I wanted and supposedly placed a hold had a bad transmission. And it will not be fixed for a few months. One of my brothers is a parts manager for ****** and he made a call to some friends over at another Subaru dealership and he was told that the part in question, upon request should only take about 4 days to arrive at the dealership. After complaining to my sales person, he got his manager on the phone with me. He mentioned that there was another car same make and model but it was $10,000 *************** the one I wanted. The sales manager then proceeded to discount the the vehicle because of the mixup. To his credit the discount seemed significant and I agreed to proceed with the purchase. Then I got a phone from my sales explaining that because of the price difference the bank would give me a loan at almost double my initial offer. This was the final straw(or so it seemed). Because after some complaining from my end I was made aware from the sales associate that my first loan offer from the bank l, which I was told 9.2% was altered. At this point even after finding out this information, I was still willing to try to work a deal with them. But after some more back and forth I decided to cut my and move on to another dealership.

  

  Business response

  04/21/2022

  To Whom It May ****************** are in receipt of complaint ********, submitted on 4/20/22.
  
  Unfortunately, the first vehicle that **************** was interested in is no longer available for sale.
  
  **************** wanted a particular color, and the only other Ascent we had available in the right color is significantly more expensive than the original vehicle.  *** (Sales Manager) reduced the price of this vehicle by $4,000 in an effort to keep the monthly payment on the second vehicle within ****************** budget.
  
  Unfortunately, when the new loan application was submitted to the bank, the interest rate went up as a result of the greater loan to value ratio.  The increase in rate is beyond the control of the dealership.
  
  ****************** desired settlement is a call from the dealership.  *** has spoken with **************** to review different options with respect to financing, and *************** is scheduled to pick up his Ascent on Monday.

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