Customer ReviewsforRita’s Italian Ice

I found this location last week and I was so thrilled to find a ****** that had my three favorite flavors. I was so thrilled that I went there twice last week and today was my third time. The other two times I had no issue, today however, I had the displeasure of being serviced by the owner ******** This man was disgustingly rude, unprofessional and should never deal with customers let alone have a business dealing with customers. I explained to him that I wanted three flavors of ice and one flavor of custard. I explained that I wanted black cherry ice, coconut ice, chocolate custard, chocolate ice and chocolate custard. I asked him to even out the flavors of ice and I explained to him that I wanted more ice than custard. I'm asked him for large so what I requested could be accommodated in the large cup. He haphazardly threw black cherry ice in the cup and then coconut ice and then chocolate custard. I was trying to explain to him that I wanted more black cherry and coconut ice as he had only put in a little but he was so rushed and not listening to me that he was preparing my order the way he saw fit. He told me that he understood what I wanted and told me that he would put more blackberry and coconut ice on top of the chocolate custard but that was not what I wanted. I asked for it a specific way. He began yelling at me in the store, which is small might I add, in front of several customers. I asked him why he was yelling and asked if that's how he deals with his customers. He said that he was giving me what I wanted and I explained to him that he was not and that I didn't not want black cherry ice on top of chocolate custard and that's why I asked him to add more black cherry and coconut ice before he added the custard. He continued to yell at me especially after I asked him to re do it because it was not what I asked for. He said, "NO, I'm not doing it again!" This guys was not doing me a favor I was paying for a product and he wanted to give it to me the way he wanted to give it to me and not the way I asked for it. I walked out of the store after asking him who was in charge and what his name was and him informing me that he was the owner and his name is *****. This guy is a horrible, rude, miserable human being and should not have contact with the public. After a hard day of work, in my business suit, entering his premise to get a cool snack I was treated like a piece of c*** I don't know how long this business has been there but if he is in fact the owner, I don't see it being there long with his nasty attitude, disgusting disposition and unacceptable customer service. ****** really should screen their franchise owners better because ******* from the *********, **, location has brought down ****** reputation in my book.