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ComplaintsforAmerican Monument Co.
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Complaint Details
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Initial Complaint
01/23/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
At or around sept 15, 2022 I put a deposit of ******* on what would be a headstone for my deceased ****** ************ living Mother that would be buried next to him at a later date.Initially my siblings were in agreement they would be sharing equally in the cost.Then the siblings changed their mind.I received the bill of the full 6k which showed that the cemetery itself had a fee attached of 1000.In the bill the amount needed to go forward with headstone was 2k to get the stone cut etc.There are NO prices on the website.I asked questions such as is the etching for when my Mothers time comes included?If not what would it be?This was never answered.I decided a full refund was in order & was told over the phone that I would not receive a refund.After many emails they have. Sent me a partial refund of 1039.39.I am still owed 500.I have many emails to share regarding this complaint.I must put in proper format.I really need your assistance for this injust behavior.Thank you
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.