Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/12/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On July 27th 2021 , my asphalt driveway was replaced and redone by NVN Paving.I had redone my driveway last about 20 years ago.Never in the over 30 years living at this address did my driveway exhibit drainage issues. I paid $3000 for the driveway . A couple of days after the driveway was completed I noticed a small stream of water pooling on one side of the driveway. The owner of the company *** came over and assured me that it was due to the new asphalt and would go away. Having replaced my driveway at this location before with no water problems. his explanation seemed far fetched. When the problem persisted I met withe the sales representative ***** who tried to convince me to be patient. He blamed it on the slope of my driveway and said that he would remove that section and replace it.I told him that I did not pay for a driveway with a seam in it and only redoing it would solve the problem. The water sitting on asphalt will cause premature deterioration.Business response
10/13/2021
We here at NVN pride ourselves on our professionalism and workmanship.
Fresh asphalt has a tendency to react to water, this shallow puddle is less than 1/4" in depth.
NVN has offered to resolve this matter with minimal if any visibility and seal coat the entire driveway for FREE (valued at $500.00)
Unfortunately, he has declined our offer and now, not only wants this matter resolved he wants the entire driveway done again.
NVN has more than 15 years; worth of experience and has seen this before and it does not warrant a complete driveway redo.
NVN's offer to resolve this matter with minimal if any visibility and seal coat the entire driveway for FREE (valued at $500.00) still stands if Mt ********** is willing to accept it.
Customer response
10/13/2021
Complaint: 16016327
I am rejecting this response because:
Regards,
*****************************Customer response
10/14/2021
Complaint: 16016327
I am rejecting this response because the business is not taking responsibility for poor workmanship. When you notice standing water on your driveway after it rains the causes are either improper grading and compaction or poor construction of base layer. Excusing your poor workmanship by claiming that this happens with new asphalt is not the correct way to satisfy a consumer. I had my driveway done before and know that this is not normal to occur. I have even sent photos to other contractors who ascertain that this is the result of the installation. Taking out a section and redoing it would will show visible differences. Seal coating is not the answer for standing water on new asphalt. I paid for a driveway without standing water. If they pride themselves on their workmanship they should take responsibility and provide a product that exemplifies that.
Regards,
*****************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
431 Wagaraw Rd
Fair Lawn, NJ 07410
Business hours
Today,7:00 AM - 7:00 PM
MMonday | 7:00 AM - 7:00 PM |
---|---|
TTuesday | 7:00 AM - 7:00 PM |
WWednesday | 7:00 AM - 7:00 PM |
ThThursday | 7:00 AM - 7:00 PM |
FFriday | 7:00 AM - 7:00 PM |
SaSaturday | 7:00 AM - 7:00 PM |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.