Business ProfileforForever Iron Doors

Do not do business with this company. Below I copy and pasted my last email to the owner ***** who never responded to this email. A week later I went to the store in person and finally received a refund back to my credit card which I later found out it was $250 short of my deposit...had to follow up with ***** 3x's before getting a response...he claims it's a credit card company fee, not his.Email sent to the owner *****:We are NOT confused just majorly disappointed. The timeline is as follows:March 23rd we leave a deposit...the door was mapped out that day and **** said she will follow up with us to match the window to the door. She never did until we called a few times, she then lied and said it was already emailed to us...we then tell **** we never received the email and that we checked our spam and trash in case we accidentally deleted it. She then sends us someone else's window draft to buy time, it was a completely different window. Finally, on April 20th, we receive the window design. Also on March 23rd in your showroom, you told us you come by over the weekend to measure the railing, you didn't which we understood due to the rain. The railing was measured on May 4th...whose fault is it that it took 6 weeks for you to come back and measure the railing? A week later we send you a text and we leave you a message at your office for an update on the design for the railing...we get a ZERO response. I text you the following week on May 17th letting you know that you or no one else from your office got back to us...you apologized and said you must have missed the text. Still, on the same text thread from May 17th, you said we will have it by the end of the week...we didn't. I sent you a text on May 22nd letting you know that we did not receive the design for the railing. You replied ****** is working on it.May 25th in the AM I called you and left a VM, I then called your office and spoke to the Receptionist. After speaking with her I then send you a text that there is no need to call me back...however I specifically asked about the timeline and that we were 8 weeks into this and would it be finished within 8 to 12 weeks we were originally quoted...you never responded. Coincidentally ****** then emails us a few hours later on May 25th, we reply and asks for some changes. On May 27th ****** emails us the updates and we are ready to move forward. June 2nd we text you asking for the price of the railing, you responded you will send it soon and you never did.You can check the accuracy of my above statements in your texts and emails. It took **** not even a half-hour to design our door in front of us...are we to believe that it's normal or okay that it took 10 weeks to get to where we are today? Or it's okay to leave messages and or texts and not get a response more than once. You still haven't given us a price on the railing. So if the door, railing, and window are to be made at the same time as you stated and we never okayed the railing because we never received a price from you how or why could the door possibly have started production? We have been beyond patient and more than understanding...we simply want our money back.