ComplaintsforPCI Auction
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/14/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
I put 2 items in the care of ***** for consignment and he sold the items and kept the money. The commercial countertop slushie machines have a value of several hundred dollars. He has admitted to selling them but refuses to pay me. I have signed receipts for both items and the auction listing where he sold them then kept the money. His phone number is ************ It has been several months and he still will not pay. Please helpBusiness response
05/30/2024
Hello All,
Regarding the matter above, we are an online auction company. The customer Rich bought this item from us and then wanted to re auction the item and he was told and we explained that these items can not just go back in auction. That's not how we do things here. I did advise though that we will help and resell the item at a later date. We did sell the item and a check was mailed to the address we had on file. I did check this out and i do see that the check was not cashed. I will be re issueing a check for what the item sold for reflects.
Thanks,
*****
Customer response
06/07/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.