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ComplaintsforSoup Maison
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Complaint Details
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Initial Complaint
11/09/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I entered into an agreement with Soup Maison to provide food for my grandson's Bar Mitzvah. They stated that they were familiar with completing outdoor events like this since COVID. We agreed to a menu of: Salad, pasta salad, spaghetti and meatballs, roast beef and mashed potatoes with gravy on the side, chicken cutlets, plain with sauce on the side, salmon, broccoli and string beans, a tray of assorted pastries and handmade ice cream cake with coffee going all day long. We received: pasta salad, tray of spaghetti, half tray of meatballs, salmon, chicken franchaise, two trays of roast beef with gravy, half tray of mashed potatoes, tray of broccoli and string beans, a Carvel ice cream cake, and fresh coffee for end of meal. The party was set to begin at 2:30 and food service was to begin at 3:00. Food was delivered at 4:30, interfering with the service. We were continually interrupted and asked to help them with simple items they were missing like water for the bottoms of the trays. They interrupted the Rabbi and the reading of the torah several times making it difficult to participate with traditional activities. This was mentioned by several guests. A guest actually lit their tea lights to keep the food warm. The daughter of the owner of Soup Maison at this time was pacing around my garage and making things very uncomfortable. She went through my things and found a Halloween bowl for candy to get water with and was setting up while we were reading from the torah. There were no directions left for what to do with the items they left with us for the event. The owner, ***** was notified and we were told that she was in the hospital. She asked that we return the items to the store the next day. When my 74 year old mother tried to resolve the issues with her she was verbally assaulted by ****** who it seems is not her daughter but a business partner. We would like to know what happened. Why nothing was in writing and what they consider a fair resolution.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.