ComplaintsforAutoCouture Motoring LLC

• Initial Complaint

  10/24/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Company Purchased from: Autocouture Motoring Date of purchase: May 1 2023. Amount paid: $ ********. Product purchased: Recaro SR-7 GU 100 Seats x2. Order #: **** -- May 1st I purchased two Recaro seats from Autocouture.com. At the time of purchase the seats showed in stock. I ordered them and was expecting them the next week. The following week I received a call saying the seats were out of stock and it would take about 4-6 weeks. They asked me if this was okay, and I told them yes. --June 23rd I sent an email asking when my seats would arrive. The following day I received an email saying they where checking, but imagine they should be arriving soon. --June 28th I sent a follow up email asking for updates. I received no response. --Some time within this time I made a phone call asking when my seats would arrive and I was told about 2 weeks. --July 26th I sent an email asking when my seats would arrive. They responded the same day saying they were waiting on an update from the importer, but that the seats had arrived state side July 5th. --August 3rd I sent an email expressing my irritation. I asked for some kind of compensation, and also that if my seats did not arrive by the end of August that I would cancel my order. I received no response. --September 5th I sent an email asking for my money back --September 6th I received an email saying that my seats were on a boat and heading to the US due to arrive September 15th. They told me it was too late to cancel my order, and they would send tracking whenever my seats cleared customs. I have not contacted the company since. I am seeking help to receive my money back from Autocouture Motoring. I am not interested in receiving the seats I ordered at this point. I have the email chain if it would help. Just send me an email and I can forward it to you. Thank you for your help,*************************

  Business response

  11/14/2023

  After speaking with **************** and explaining that we do not control the shipment process of JDM Market Recaros, we gave him the option to reject the package when it arrived, and receive a refund,  or keep the seats.  Upon receiving the seats, **************** wanted to keep them so no refund, return, or escalation of the issue was necessary.

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