Customer ReviewsforJack Daniels Motors Inc.

would give 0 stars if possible oh boy where do i start got the car in january after waiting over a month to finally receive it its been nothing but problems. 1. I was told my vehicle (2015 GTI) was being put into service just for a new thermostat, i work in the field it shouldnt take more than 2 days tops to replace it so after about a week and a half of waiting i finally called to see what was going on. They didnt even touch the thermostat they were replacing the whole turbo along with all coolant components. I was led around in circles even the service center said *********** was supposed to be telling me the information they were telling me. When i asked about the thermostat they said its completely fine and doesnt have to be replaced.2. Ive had the car a little over 3 months this is whats going on: failed water pump, cracked intake manifold which broke a spark plug and caused cylinder misfire. The kicker is when i brought it to my mechanic he said the whole cooling system needs to be replaced which includes the thermostat! I wouldnt recommend this dump to my worst enemy, nobody seems to know what anyone is doing and they dont seem to care much about their customers. If you have any bit of common sense STAY AWAY from this dealership. I was told multiple times from *********** ***** to leave them alone and let them work even thought I purchased the car was lied to. I was then told it was my fault everything happened the way it did because i signed paperwork when the car was in servicelike they told me to.

I purchased a car online had it delivered to my address after several attempts to get paperwork corrected from the dollar amount I gave them to the details and car maintenance several issues here.I received a 2016 ******* Navigator The battery was dead only 10v The exhaust had Crack in it The driver doors didn't lock After several attempts to contact the dealer I was told I would be compensated for the repair after 4 days playing back and forth with ******************* and later the general manager ************ was told I would be contacted by the him and nothing happened nothing was done about the repairs no call back nobody cared about my issues after purchased the vehicle I had to come out the pocket another **** to get the vehicle they serviced and sold me up and running

Purchased a used vehicle June 2022 with a 1 year warranty. Exactly one year and one month, 17K miles driven, it now needs a whole new engine and water pump. Per the VW mechanic where it sits, it is nothing to do with the use of the car, and most likely there was damage prior to purchase ************************************** and not only are they rude and dismissive, they REFUSE to give me the pre inspection report of the vehicle. I was told to not contact any of the employees about this issue again.********************* (supposedly the general manager) in an email said (exact words) "You don't need no engine or water pump. This conversation is over. Do not contact my employees after this email."*******************, I believe a manager, lied to my face multiple times. When questioned about his lies, he created another lie which contradicted what he told me to begin with.All I want is the car repaired. ******DO NOT DO BUSINESS WITH THIS DEALERSHIP******

What a rip off it doesn't take 2 hours to program a key I have endurance and they paid for 1 hour they said it takes 2 hours and charged me 165$

Liars and thieves. Not only did they repeatedly s**** up selling me a car and they screwed up writing out my check from my lender. No one took any responsibility at any point, it was always everyone else's fault. They lied to me and told me if I put $2500 down I could drive away with the car with the car that night. They took the money then reneged on the deal, leaving me stranded there. When I backed out of the deal they tried telling me I couldn't. Now they're holding my money because they had to change the brakes. . . . . $2500 for brakes. . . . .

AWESOME DEALERSHIP UPFRONT AND ***************** DANIELS VW GAVE ME THE BEST SERVICE AND PRICE OUT OF ALL THE DEALERSHIPS I VISTED THANK YOU *** AND ****

Dealer is not honest.I left a not-so positive review about their sales practices on ****** and had it deleted by making up allegations of harassment for telling about their lies (easily proven from their email correspondence).The General Manager, initials D.C., sent me an email that stated, "We will beat any VW competitor offer!!!" and when I offered to buy the car currently on the floor, this same manager responded (word for word), "We are not selling one off cars at MSRP if they want to that is there choice". He must have been referring to at least the two VW dealership (Rockaway and *******) who offered the same vehicle (different color) at MSRP or without markup. The offering by these dealers were easily verifiable.The fact that **** Daniels VW can easily request bad reviews for deletion tells consumers who they really are as a car dealership. So, buyer beware! Reviews found on ****** about this dealership does not reflect the true customer reviews. The fact that they sell above MSRP because of demand while many others will not - also tells you the values of this dealership. Thank you.

My car has been in the shop for approximately 4 months. I am not being accommodated in no way or form with ubers , loaner cars or anything. I have to pay for my own transportation to work and anywhere else. Ive been paying $600 monthly for a car I am not using. That i think is very unfair, they dont want to reimburse me or anything. Theyre are just terrible to do business with. They dont care about their customers at all.

I found the car I wanted listed online at Cars.com that was available at their dealership. I asked them up front, Im out of state, will there be any problem selling a car to me in California? They said, No we sell cars all over the country. On Friday, I went through the entire buying process with them, offered to pay full price, plus cross country shipping. I sent over my financial info. Will sent me all of the updated tax info for California.On Saturday he called me asking for my card number for the deposit and down payment. I gave it to him. Then I asked should I set up shipping for the car now? He said no, well do that on Mon. Then he said he was going to talk to the *** in ********** and he would get back to me. Mon comes and I dont hear anything from him. I call multiple times, they say he will get back to me. Once he finally does, he says that they arent going to sell the car to me because I live in California. He said, My manager said its company policy. I said, What? I asked him to explain. His explanation made no sense. I called the California *** and asked them if I would be able to buy a car from ********** they said, sure no problem, you might need to get it smogged thats all. I asked Will if his manager could please call me to explain exactly why they were not selling me this car. He said, Sure I will have him call you. He never called. Tues I called and asked to talk to the manager to explain this situation. I got a hold of another salesperson and he spoke to the manager and said, he will get back to you. He didnt. Wed I called again and spoke to a receptionist and said, Id really like to talk to the manager, so he can explain this whole situation to me. The receptionist said, He is very busy he will call you after hours tonight. He didnt. Here I am waiting for a call back that I will clearly never get because there's no legitimate answer as to why they cancelled my purchase. Extremely shady.

Avoid this dealer. The sales staff seemed incredibly nice and accommodating, but they turned out to be scam artists. They were so nice at first that rather than going further away to another dealer, I let them convince me to put a $1,000 deposit down on July 10, 2021 so they could locate the model/color I wanted (they didn't have one in stock). They told me they would have the car in a week, maybe two. I didn't hear from them after a week so I inquired and they told me they were still working on it. Another week went by and nothing. After several follow up messages and emails they finally acknowledged that due to the shortage in inventory no one wanted to trade vehicles with them. I purchased a car at another dealer on July 24. I called them for a refund. They finally called me back to get my credit card information on August 2. A week went by and no refund. Again I reached out several times. They said it would take a few days. Another week went by and at this point they stopped responding to me. Unfortunately it has been over a month since I notified them that I wanted a refund and they have yet to refund me. I have had to contest the charge with my credit card company. This is completely absurd. It is very simple to reverse a credit card transation.