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ComplaintsforIntact Plumbing and Heating
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Complaint Details
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Initial Complaint
11/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I hired Intact Plumbing to unclog my toilet and bathtub in late September 2023. I paid them $275, with guarantee for 30 days. After their service, water was draining slowly and after a few days stopped draining at all. I called Intact Plumbing and reported the issue. Their plumber arrived but refused to honor their guarantee and asked for more $450. In this case, I told him, I need my first payment to Intact Plumbing for the same problem be refunded ($275). He refused to refund, I called the owner and Shai and the owner told me too to pay more, a total of $725 ($275 first time and now $450 more) to unclog the same drain. I told them I am getting screwed, since they could fix it properly in their first visit rather than doing it twice and charging me every time for the same problem. They again refused to honor their quality guarantee, or provide refund or credit for the first (useless) visit/service. I ended up doing this work with a different plumber (RotoRooter) who fixed the problem effectively for $430. RotoRooter explained to me that this type of unclogging has to be done with toilet removal, rather than short snaking that Intact did on their first visit which could not work at all. I ask BBB to help me refund $275.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.