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ComplaintsforColumbia Bank
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Complaint Details
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Initial Complaint
02/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Jan 31, 2023 I filled out application for checking account online. I was immediately denied. I was quite baffled by this as I have a credit rating of 825 and have never had an issue with a bank. After 9 phone calls I was told there was a glitch in their system that was automatically rejecting applications. That evening I received email stating I was approved, however I could not log in online. Made 3 more calls on Wednesday and could not get problem fixed so made appointment to go to ************* branch on Thursday 2/2/23. Went to branch on Thursday afternoon and by 3:00 PM all was well and could log in. Friday checked twice and all was still good. Saturday I find out that I am locked out of my account and can't access my funds because they need address verification. I went to email they sent and when I followed it I was back at my original online application. I know this because it stated I was making a $50 deposit, which I was originally going to do. However when I went to branch I deposited a check for $250. I then called customer service and the person on the phone could care less. Told me he could give me email address to send proof to but might take days before I could use my account. Fortunately the funds in there are not a big deal to me, but what if this happened to a mother trying to buy formula for her child and had no other money? How do you just lock someone out of their account with no warning, a mistake clearly made by bank for not asking for proof when I was in bank, and not have an instant remedy. I can't believe this bank can do this and truly think the ** ********** of ******* needs to look into Columbia's banking procedures. I unfortunately do not have the emails from before 2/2/23 because I erased on Friday 2/3/23 thinking all was set. Funny how they didn't need proof to take a deposit!! Consumers need to be aware of this Bank because someone could really be hurt by this Bank.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.