Business ProfileforTriStar Products

I purchased a Power XL Model MFC-AF-6C Air Fryer at Belks on 7/28/23 that came with an offer for a free fry basket advertised on the company box. I followed the instructions on the box/advertisement, scanned the QR code, and learned that the basket was unavailable and on back order. I called the Customer Care number six weeks later and was told the same thing and to try again in six weeks. I called every couple of months but got the same answer. I was finally told last week by a customer care person that the basket will not be available...ever!! I asked how was it possible that they advertised something and then not follow through? She repeated that this was the message they were told to give. I asked if any consideration was being given to compensate customers that purchased this item with the promise of the free basket, and she ****rmed me that the company would be doing nothing in place of the broken promise. I wrote and requested something be done but got the same response, product not available. I can't believe a company would make a promise, a contract of sorts because there was an offer and consideration, and not do something to compensate the aggrieved party when the contract was broken by the company. Nor do I want to believe that the company would engage in false advertising by stating an untruth or misleading the consumer into buying this product. I told them this in an email. I hoped the company would do something to make things right and not engage in deceptive business practices. I would have purchased a different fryer if not for this offer. Contacting them is confusing as they have various contacts listed: ****@**************.*** ***-***-**** directed me to support.powerxlproducts.com which directed me to **********************@**************.*** ***-***-****. Case#********. They also list ******@******************.*** but I didn't try them.