ComplaintsforTechlance Solution Inc
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Complaint Details
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Initial Complaint
05/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We started with Design Stallion in August of 2022. They quoted us for a progressive web application. Promised custom coding in multiple languages done by their in-house experts and programmers. I spoke to *****, who was very friendly and a very good salesman. I spent a lot of time talking to him and asking specific questions, especially are they familiar with nutritional databases. I spoke to the designer ********* who listened and said yes they could do everything we are asking. They quoted 6 months, and I paid $18,000. They moved us to multiple project managers because they kept getting promoted. 5 in total. Each time I had to spend a ton of time re explaining the whole project, re sending all the descriptive emails and photos. They were mostly unprofessional, wouldn't listen. No show for meetings they set up. Little to no communication. They assured me they needed a certain nutritional database, and then they couldn't use it costing me $2500 additional. I had to also scramble to get another database which I did. Each project manager told me something different. Each update there would be a lot of work done on things I never asked for or wanted, and very little work dont on things I needed. The program is about 3/4 done at 18 months. It is very difficult for the user and does not look good. The project manager suddenly decided it is done and yelled at me demanding I sign a form saying I am happy with the work or he refuses to continue. There are no sections finished for me to sign off on. certainly not the whole thing. They have over promised and cannot deliver what they told me. I will only accept a full refund as they have not delivered anything useful. I have hundreds of emails I have sent and them as well. I also have video recording of final project manager yelling at me to sign form, and a video showing the partially finished poorly constructed website he says is finished.Initial Complaint
09/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I utilized their services, first they did very poor job, so I requested to transfer me the website info. so I can have someone else work on it and did pay all in advance. they took me hostage to write a review, actually ***************** was the one who wrote a review for himself.Then I requested to transfer ownership, again they won't do it. I paid for hosting services and some other service, which I am not going to use, so I asked for refund. then they took the website as hostage.Initial Complaint
08/30/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
At the end of 2020 going into 2021, I retained the services of Design Stallion to create a website for me. I chose this company, because they offered a money back guarantee if I wasnt satisfied with the services at any point during the process. After several months into our business dealings, I started to see red flags (slow responses to messages, days/weeks of no contact/follow-up, missed conference calls, unable to produce web layout per my request, etc). After almost a year into the process, the guy that was assigned to develop my website, told me he would have to assign me a new web developer, because he had too many projects. It was at this point, I knew things were headed in the wrong direction; not to mention, the several mock layouts he sent me that were consistently done wrong and not changed even after pointing out the errors. So, I requested to amicably part ways and asked for a full refund as guaranteed. Needless to say, they tried to retract the money back guarantee statement, and are now, non responsive to any of my messages. I paid $600. I just want my money back as guaranteed and move on from this fiasco.
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Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.