ComplaintsforJack Frost Heating & Air Conditioning, LLC
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Complaint Details
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Initial Complaint
04/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Jack ********************** failed to uphold their contract agreement to provide 24/7 service. Multiple calls were placed over the weekend of 4/22-23 without response. One call was returned with a voicemail which was missed but calls were not answered when placed immediately thereafter.A service technician finally arrived on 4/25 but did not resolve the issue of the air conditioning not working, refused to fully go into the part of the house where the technical issue occurred, and refused to stay at the house longer (**** minutes) for additional contractors to come to help him uncover the issue. Additionally, it was discovered after his departure that damage was done to the Nest thermostat in the house that rendered both the heat and air conditioning inaccessible. Please note that a monthly service fee was paid to Jack ********************** for roughly 12-months which promised 24/7 service before this issue occured.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.