ComplaintsforRamada by Wyndham
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Complaint Details
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Initial Complaint
08/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I booked this hotel because of the pool. We came from PA for a baseball tournament and staying two nights. The website shows ****************. When we pulled into the parking lot all we saw was an empty pool. I asked the front desk man about it and for a discount. At first he said he could and then after looking at my reservation he said there was nothing he could do. This was false advertisement!!!I have two children and this is what we planned on doing in between games.Business response
08/13/2023
************,
BBB Case #: 20458236
Hotel Site #: 07562
Customer Care Case #: ********
Dear Contact:
Thank you for notifying our office of the concern filed by *********************** at the Ramada by Wyndham property in **********. To assist in reaching a resolution, *** informed the propertys general manager of the situation. The general manager will contact the guest on or before August 16, 2023. As a company, were committed to delivering a great experience with every stay with us.
Kind regards,
*******
Liaison, ********************************************** & Resorts, Inc.Customer response
08/18/2023
Complaint: 20458236
I am rejecting this response because they did nothing to resolve the false advertisement!
Regards,
***********************Business response
08/22/2023
Hello Contact,
BBB Case #: 20458236
Hotel Site #: 07562
Customer Care Case #: ********
Dear Contact:
Thank you for notifying our office of the concern filed by *********************** at the Ramada by Wyndham property in **********.
As a thank you for your support, and as a goodwill gesture from Wyndham, we would like to apply ***** points to your Wyndham Rewards account.
Please respond to this email with your Wyndham Rewards membership number, and we will be happy to add the Wyndham Points to your account.
If you are not currently a member, please respond to this email advising you would like to be a member of our free Wyndham Rewards loyalty program and we will be happy to establish your account and apply ***** points as our way of saying Thank You for being a loyal supporter of our Wyndham properties.
Thank you for choosing Wyndham Hotels & Resorts!
Kind regards,
*******
Liaison, ********************************************** & ******** ****Initial Complaint
11/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
got a hotel room 11/5/22 to 11/6/22. upon check in the guy in the office was trying to charge me for my serive dogs after i showed him my doctors note. When i went to the hotel room there was people staying at the hotel outside doing Cocaine right outside when i went inside the hotel room there was what it looked like bed buys. I tried to resolve this with the front desk guy who threw my debit card at me. I called the police and after the police arrived i have left the hotel beacuse i was not only harrassed by the front desk staff, was unsafe staying at a hotel with other guests doing drugs and not risk getting bed bugs. A lady who has been living there for 1 month also told me someone over doses two days prior in that hotel.Business response
11/08/2022
BBB Case #: 18370317
Hotel Site #: 07562
Customer Care Case #: ********Dear Contact:
Thank you for notifying our office of the concern filed by *************************** at the Ramada by Wyndham property in **********, **. To assist in reaching a resolution, *** informed the propertys general manager of the situation. The general manager will contact the guest on or before November 14th. As a company, were committed to delivering a great experience with every stay with us.
Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ************************************ and I will personally help address the guest's needs.
*******
Liaison, ****************************************************** & Resorts, Inc.
Office: ************
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.