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ComplaintsforDC Communications
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Complaint Details
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Initial Complaint
07/31/2024
- Complaint Type:
- Billing Issues
- Status:
- BBB unable to locate business
We took over the 1-800 number for our lodging property (at the time, managed through DC Communications, and now Legent) we purchased the business in June, 2017. The account number is noted below for records. After issues with making payments (could not set-up a credit card or create a bank transfer, and the e-statements we received monthly would not allow us to pay online (for reference: *****://***.*****************.com/****.******). We had to track down a mailing address to mail a check for payment) and noting that the number was rarely used, we chose to cancel the service on January 23, 2024. This was done by calling the number we tracked down online - it was not on our invoices. I (********) spoke with Tori on 1/23/24 and was given confirmation code ****** confirming the account was canceled. She said I couldn't make a credit card payment over the phone - that they weren't set up for that - and that I'd have to mail the payment in. She confirmed I'd receive a final statement in the mail, and I'd remit payment to the address provided on that final notice letter. It never came. On 2/21/24, we received another bill (the account wasn't turned off, and the amount due had crept to $89.21). I called on the 22nd, and spoke again to Tori. She assured me it was canceled under the code previously assigned and assured me her manager would call with an explanation. That never happened. We have received a statement every month on the 21st, and the amount due has crept to $155.36. A guest called today stating that she'd used the 800 number to reach us to make a booking, but that she couldn't hear me, so she hung up and called our mainline... We're fed up and frustrated that the amount continues to creep. We're frustrated that no one will reach out to us. Something seems wrong and we can't get this resolved - we'd be grateful for your support.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.