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ComplaintsforFlemington Chrysler Dodge Jeep Ram
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Complaint Details
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Initial Complaint
09/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On August 17, I took my vehicle to a scheduled oil change appointment at ****** Chrysler Dodge Jeep Ram of Flemington. A multi-point inspection was performed, which I have since learned includes checking an air filter, which accessed through the glove box. Once I returned home, I discovered the front passenger side door was damaged and not closing properly. I contacted the dealership that afternoon and was told a service manager would call me. He called the next day to suggest perhaps lubrication was needed. I took the car back to the dealership; the assistant service manager indicated that I could spend $90 to overtighten the door or pay $500 to repair the door properly, all while denying the dealership caused the damage. This despite the oily fingerprints on the glove box. Then he suggested I pay $200 to have the dealership perform a formal assessment of the issue. If the warranty would cover the repair, it would also cover the $200. If the warranty did not cover it, no one would reimburse my $200. I have left multiple voice mail messages for the finance department to obtain a copy of my warranties. No one calls back.I filed a complaint with **** who has sided with the dealership and says I have to go to the dealership to ask for a copy of the warranty, which is ridiculous.Initial Complaint
01/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Flemington Jeep claims they can not cover paint warranty repairs because they are not reimbursed for the repairs. FCA claims the dealership is lying and that the dealership is being reimbursed. According to FCA, Flemington Jeep is not repairing vehicles not purchased at the dealership.Business response
02/08/2022
Response:
***************** inquired about getting corrosion and paint warranty repair work done to his vehicle. We do not have a in house auto body shop nor do we own one, so we do not have any control of policies, scheduling or pricing of these type of repairs. We gladly accept all mechanical warranty work in our service department as ****************** had his vehicle in for mechanical repairs in Sept. 2019, but do not have a auto body shop to handle paint repairs so these are sublet out. We recommend to bring vehicle back to the original dealer if possible when the vehicle has been purchased at another dealer to expedite the process. Please let me know if you need any further assistance
Sent on: 2/8/2022 11:57:39 AM
Sent by: 50.203.30.188
Customer response
02/08/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Thank you so much for the help. I have to apologize to you because ******* did indeed apply the credits as promised. I didn't understand how they were going to apply them. The executive representative was very nice and took the time to explain everything to me.
Please accept my apology.
On Tue, Feb 8, 2022 at 06:53 G
Regards,
***********************
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Customer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.