ComplaintsforFlemington Powersports

• Initial Complaint

  08/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  in May, 2023, my husband found a Slingshot at Flemington's. We live in **. They had a buyer, but the buyer fell through. They called my husband to see if he wanted to buy it. He did, so ****** processed his credit application, and called him to tell him he was approved. Five days later, we had not heard anything about processing the deal. My husband called to follow up, and was ****** was out on a family emergency. and nobody knew what to do next. Another week went by, and my husband called again, and also sent text messages. About two full weeks later, he called one last time, and ****** was able to tell him what next steps were. She emailed him the required documents, and he ******* it back to her with his "wet" signature. As we waited for the paperwork to be filed with MD DMV, we got the car inspected. We found out the the ball joint was bad, and it failed inspection. I called Flemington's and spoke with *****. He asked us to send the quote to replace, so we did. We didn't hear back for a few days, so I followed up. ***** got permission from whomever, to meet us in the middle and pay half. We agreed, and he mailed us a check via overnight mail. We get a confirmation number for said check, and it's a check for someone else, not even in our state. So, I call back again asking where the check was, and got the excuse "we mailed someone with the same name your check by mistake." So, they reissued the check again. We get it a few days later, and the check is dated 2022!!! When we call for the fifth time, I issued a formal complaint to their parent company. After weeks of back-and-forth, for a $250 check, it was fixed. Now it comes time for us to go to our DMV to get MD hard tags. My husband takes off of work to get an appointment.

  Business response

  09/20/2023

  This customers frustration is reasonable.  They are a ******** resident who we should not have sold the vehicle to because ********** and ******** have differing requirements for vehicle safety.  The vehicle met ********** standards but when the vehicle was taken to be registered in ******** and had a safety inspection it did not pass.  We are not responsible for the repairs of a vehicle that is requiring repairs at another state but we decided to cover the costs as we thought that would be fair to the customer.  Our staff did make several errors in the reimbursement process including sending a check (which was cashed) to the wrong customer with the same name.  It was a deeply frustrating experience for the customer and for members of the staff who tried to correct the situation for the customer.  Ultimately, we hope that they can put the frustration of the purchase experience in the past and enjoy their vehicle.

• Initial Complaint

  06/07/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  On 4/15/2023 I returned my recently purchased 2018 Can Am spyder for a service. At that time the manager (***********************) with tag in hand asked if I wanted him to mount tag to cycle while being serviced,I replied yes. Since that day I have inquired several times (4) about the motorcycle license tag and was told they could not find it. It is now 6/6/2023 and still no tag(s). The manager has now informed me that he is not responsible for replacing or reporting that the tag has been lost or stolen,that he is not the owner of the bike and that it would be MY responsibility to report the tags lost to ************************* I find this troubling because I was charged a fee on my purchase agreement for tags and registration..

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