ComplaintsforAccess Property Management

• Initial Complaint

  11/07/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  This management company has been not meeting their duties as stated in the bylaws. The company is providing misinformation to homeowners, inconsistently providing communication and not addressing imminent concerns that exist. The development has been experiencing excessive power outages and begging for resolve without any resolution for 30 days.

• Initial Complaint

  10/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Aside from historical miss management by Access, an issue is jeopardizing me, my family and my tenants well being. I lived in my condo prior to renting to a long term tenant. The long term intent is to one day move my in-laws there once they are unable to live alone. As the complex rules read, a copy of the lease agreement and renter information must be submitted to Access yearly. Every year I submit all required documentation and no issues with paperwork or my tenant have ever been reported. That is until the board proposed an amended bylaw in 2020-2021 which would place great restrictions on and limit the amount of allowable rentals, thus impacting my current state. This amendment, as appropriate, was voted on by home owners. On at least 1 occasion, the votes were counted and the amendment was NOT approved. The board then decided to conduct a 2nd vote (and possibly a 3rd but I am unable to confirm at the moment) which seemed to indicate their dissatisfaction for the outcome of the original vote. At this time, I expressed concern for not only the proposed amendment since it could possibly impact me and my family but also for their decision to conduct another vote which was seemly unethical and discriminatory. I never received a solidified answer from anyone and the amendment topic went dormant until I began receiving violation letters in the mail in 2023 stating I have been in violation of not submitting any renter information since 2019. In addition to this violation letter, they stated the updated bylaw PASSED without ever providing indication it was passed or copy of the updated bylaw. Since then I resent all past and current renter documents, requested a copy of the amendment and asked for board members contact info. It has been over a month with no response or confirmation of compliance via email or phone call. Lack of response aside, actions from Access and the board have been discriminatory in nature, and I seek fair and reasonable resolution.

• Initial Complaint

  01/04/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I had bees enter my home due to misinformation given out from someone from my association to have a nest removed externally which turned into an internal issue. I contacted my association manager September 24, 2021 who ended up not knowing anything about it. I had requested reimbursement for money I had to spend out of pocket for $2130.00 for an issue that was supposed to be the associations responsibility. I also submitted the invoice for the amount due. I sent a 2nd email on October 10th to follow up due to waiting for approval for reimbursement. Received my next email on November 13th just to be told she submitted request. On December 13th same response. On December 14th I was told I should receive reimbursement check either this week or the next, they usually get cut at the end of each month. By December 29th I sent another email following up again because I still hadnt received it. Received an automatic reply that the manager is out of the office until January 3rd. So I called the office the same day just to find out there was no record for a reimbursement check. This was a very traumatic situation which could have turned deadly had I been allergic. They were yellow jackets that chewed their way through my wall because someone sealed it from the outside due to what they were told and had to be displaced for two days spending $213.00 out of pocket just to get the issue resolved. I feel my association hasnt been truthful with in regards to the check. I would to receive the reimbursement money due to me.

  Customer response

  01/11/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  From: ********************************** <**********************************>
  Sent: Tuesday, January 11, 2022 2:36 PM
  To: *****************************************
  Subject: Message from BBB.org

   

  Hi, I recently filed a complaint, my ID #******** I hope I am sending this email to the correct place. I just wanted to inform the correct persons that I have received my money back and no further action is necessary thank for your assistance with this matter.

  Sent from ************************* (**************************)

   

  
  
  Regards,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩