Business ProfileforRoyal Cadillac Hummer

i purchased a new 2023 Cadillac CT5 from open road. after 3 months the service safety restraint light came on. the car would beep just about once a minute regardless of how long i was driving. i brought it into open road for service. they looked at it and could not fix the issue. i was told i would have to leave it overnight and the dealership would not offer a loaner car. i did not have the time to do so then so i took the car and continued to drive it. the constant beeping drove me crazy. i had to rearrange my schedule to drop the car off on Monday July 24. I called on Wednesday for status and was told by the service manager that he ordered the needed part from Cadillac who then in turn canceled the order. He would have to replace a new order. i was so fed up with the poor customer service i went to GM corporate on July 26 and was assigned case # SR:9-10357411524. Thus far that has gotten me nowhere. I was told after a few days I could rent a GM car from eneterprise and apply for reimbursement. By the time I was able to get there they had no GM cars at all. I have been out of a car now 16 days. I am forced to inconvenience my wife and children so that I have access to one of their cars. I finally got a call from open road after 10 days stating my car is unsafe to drive. I asked for an eta and was told "I have no idea. could be days, weeks, months." I then followed up on the case to GM and said I am so fed up with the horrendous service and lack of regard for my time and money spent on a brand new car that I am requesting a full refund for what was paid. I do not want the car back. I do not want to wait any longer. Cadillac is not standing by their product. I have never experienced worse customer service. Give me my money back and I will buy a different brand car and NEVER come back to GM.