ComplaintsforTZ Insurance Solutions LLC
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Complaint Details
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Initial Complaint
07/11/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
After filling out an online form to get insurance information in email form, within 3 seconds I began getting bombarded by phone calls. When I asked the rep to stop, she said the auto dialer wouldn’t stop until I provided information. I don’t know how to get them to stop after 18 calls in 1.5 hours. I am a 64 yr old and this is causing me unnecessary stress.Business response
08/22/2024
I write in response to Complaint #******** (the Complaint). TZ Insurance Solutions LLC (the Company) is a licensed insurance agency that employs licensed insurance agents who assist consumers with enrollments into insurance plans over the telephone. The Company calls people who have requested a call from a licensed insurance agent by, for example, opting in through an online webform, returning a completed business reply card and/or calling in response to an advertisement and requesting a call back.
In the Complaint, **************** expressed that he no longer wishes to receive telephone calls from the Company. Unfortunately, the phone number provided in the Complaint is missing a digit, preventing us from processing this request. If **************** could kindly provide the full phone number, we will ensure his Do Not Call request is processed promptly. As a courtesy, we have added the mailing address and email address listed in the Complaint to our Do Not Contact lists.
We strive to achieve the highest levels of customer service and customer satisfaction and we use our best efforts to resolve customer issues to the customers satisfaction, as we believe we have done here. Accordingly, we would greatly appreciate it if you would close this Complaint and remove any negative implications of the Complaint from our Better Business Bureau records.
Initial Complaint
06/19/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
They call me every day using different number.t 5 weeks so far,and sometimes at least 40calls a day! I just want it to stop!Business response
06/19/2024
I write in response to Complaint #******** (the Complaint). TZ Insurance Solutions LLC (the Company) is a licensed insurance agency that employs licensed insurance agents who assist consumers with enrollments into insurance plans over the telephone. *********** calls people who have requested a call from a licensed insurance agent by, for example, opting in through an online webform, returning a completed business reply card and/or calling in response to an advertisement and requesting a call back.
Mr. Walker indicated in the Complaint that he does not want to receive telephone calls from the Company. As per Mr. ******* request, the telephone number provided in the Complaint has been added to our Do Not Call list. As a courtesy, weve also added the mailing address and e-mail address included in the Complaint to our Do Not Contact lists. We trust that this satisfies Mr. ******* concerns.
We strive to achieve the highest levels of customer service and customer satisfaction and we use our best efforts to resolve customer issues to the customers satisfaction, as we believe we have done here. Accordingly, we would greatly appreciate it if you would close this Complaint and remove any negative implications of the Complaint from our Better Business Bureau records.Initial Complaint
03/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
ON FEB 27 I INITALLY SOUGHT INFORMAIONT ABOUT MY MEDICAITONS AND DOCTORS FROM TZINSURANCE. I WAS TOLD EVERYTHING WOULD BE COVERED AD THERE WOULD BE NO. ISSUES. I PARTICAULLY WAS CONCERNED ABOUT ONE OF MY MEDICINES CALLED MOUNJARO BCAUSE SO MANY POEOPLE ARE ON OR WEIGHT LOSS. I AM ON IT FOR DIABETES ALONG WITH WEIGHT LOSS. I HAVE BEEN TAKING IT FOR OVER 8 MONTHS AND WAS TRYING TO REDUCE MY DRU COSTS. ON FEB 29 ************************* AND I SPOKE AGAIN AND SHE SAID SHE CALLED AETNA TO MAKE SURE MY MEDICNE WAS COVERED. IN FACT SHE SAID SHE TOLD THE **** FROM AETNA TO MAKE SURE THE INFORMATION WAS CORRECT AND THE **** WOULD BE COVERED BECUASE "THE PATIENT WOULD BE COMING FOR HER." ( i NEVER SAID ANYTHING LIKE THAT TO HER BUT I WAS FIRM. ON THE 29TH WITH ELLE I SAID I WOULD SWITCH .ONCE DONE WITH HERE SHE SWITHCED ME TO SOMEONE ELSE IN THE OFFICE TO VERIFY" AND WHEN HE BECAME TO LONG WINDED I TOLD HIM TO FORGET IT, I WOULDN'T SWITCH. ON MARCH 1 I TRIED TO GET MY MEIDCATION AND FOUND THE SWITCH OF POLICIES WAS ACTIVATED. BUT I ALSO FOUND MY MEDICAATION WAS NOT COVERED. I AM IN A HORRIBLE BIND NO, I CANT GO BACK ON MY OLD PLAN UNTIL APRIL 1 AND THAT MEANS AN ENTIRE MONTH WITH A NEEDED MEDICATION. I DON'T KNOW WHAT SHE GOT PAID TO DO THIS TO ME.Business response
08/22/2024
I write in response to Complaint #******** (the Complaint). TZ Insurance Solutions LLC (the Company) is a licensed insurance agency that employs licensed insurance agents who assist consumers with enrollments into insurance plans over the telephone. The Company calls people who have requested a call from a licensed insurance agent by, for example, opting in through an online webform, returning a completed business reply card and/or calling in response to an advertisement and requesting a call back.
On behalf of the Company, we extend our sincere apologies for the delay in responding to ******************************* complaint. Should *************************** require further assistance with respect to her insurance plan, we recommend that she contact her insurer, *****, directly at ************.If additional support is needed from the Company, *************************** is invited to contact our *************************** at ************, where our team would be happy to assist.
We strive to achieve the highest levels of customer service and customer satisfaction and we use our best efforts to resolve customer issues to the customers satisfaction, as we believe we have done here. Accordingly, we would greatly appreciate it if you would close this Complaint and remove any negative implications of the Complaint from our Better Business Bureau records.Initial Complaint
02/24/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Based on phone logs, TZ Insurance Solutions agents repeatedly had called by 86 year old father (who is deaf and uses closed caption phone,has dementia and lives in assisted living facility); at some point he provided the agent with his ******** information because there was a letter "Important Information about your New Plan" for an Aetna ******** Advantage plan and his coverage had started 2/1/24 (3 weeks ago). I called the ** Insurance number I asked if a credit card was used, she said there was no premium for the plan, but couldn't provide any details; I asked if this plan would cancel out his existing UHC/AARP supplemental that he's had for 2 decades and she said yes. I was then transferred to another person to cancel the person said it was "in processing" and couldn't cancel and to wait 7-10 business days. I said it has been 21 days since the effective date, but the answers went around in circles. I haven't yet followed up with insurance companies but clearly TZ Insurance solutions is conducting fraud and financial elder abuse.Business response
03/19/2024
I write in response to Complaint #******** (the Complaint). TZ Insurance Solutions LLC (the Company) is a licensed insurance agency that employs licensed insurance agents who assist consumers with enrollments into insurance plans over the telephone. *********** calls people who have requested a call from a licensed insurance agent by, for example, opting in through an online webform, returning a completed business reply card and/or calling in response to an advertisement and requesting a call back.
******************** ***** of ******** indicated in the Complaint that there are concerns regarding a ******** Advantage application and ******************** current ******** coverage. This issue was escalated to our customer service team, who advised they reached out to ******************** ***** of ******** to resolve the issue. If there are further questions or concerns, please contact our customer service team directly at ************. We strive to achieve the highest levels of customer service and customer satisfaction and we use our best efforts to resolve customer issues to the customers satisfaction, as we believe we have done here. Accordingly, we would greatly appreciate it if you would close this Complaint and remove any negative implications of the Complaint from our Better Business Bureau records.Initial Complaint
02/14/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
TZ Insurance Solutions LLC, *************************************************************************** dba ********Supplement.com at ************** is calling & emailing to offer ******** supplement insurance. I am currently already covered and am happy with my insurance.I want them to add my phone number to their Do Not Call list and never bother me again - no matter what company they say their representing. I do not want to deal with a company that uses deceptive and high pressure tactics. I feel they are taking advantage of senior citizens. I tried to ask them to stop calling, but I don't believe they took any action.Business response
02/15/2024
I write in response to Complaint #******** (the Complaint). TZ Insurance Solutions LLC (the Company) is a licensed insurance agency that employs licensed insurance agents who assist consumers with enrollments into insurance plans over the telephone. *********** calls people who have requested a call from a licensed insurance agent by, for example, opting in through an online webform, returning a completed business reply card and/or calling in response to an advertisement and requesting a call back.
Ms. Hastings indicated in the Complaint that she does not want to receive telephone calls from the Company. As per ********************' request, the telephone number in the Complaint has been added to our Do Not Call list. As a courtesy, weve also added the e-mail address included in the Complaint to our Do Not Email list. We trust that this satisfies ********************' concerns.
We strive to achieve the highest levels of customer service and customer satisfaction and we use our best efforts to resolve customer issues to the customers satisfaction, as we believe we have done here. Accordingly, we would greatly appreciate it if you would close this Complaint and remove any negative implications of the Complaint from our Better Business Bureau records.Initial Complaint
11/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I went on the webpage to see the cost of a particular insurance plan. I regret providing my information. I receive phone calls multiple times a day from different phone numbers. I sent a txt to one number to remove me from their call list. Then I realized how many different numbers that had called. This has been going on for a week.Please have them remove all my information from their call lists.Thank you,*********************Business response
01/17/2024
I write in response to Complaint #******** (the Complaint). TZ Insurance Solutions LLC (the Company) is a licensed insurance agency that employs licensed insurance agents who assist consumers with enrollments into insurance plans over the telephone. *********** calls people who have requested a call from a licensed insurance agent by, for example, opting in through an online webform, returning a completed business reply card and/or calling in response to an advertisement and requesting a call back.
**************** indicated in the Complaint that she does not want to receive telephone calls from the Company. As per ******************** request, the telephone number in the Complaint has been added to our Do Not Call list. As a courtesy, weve also added the mailing address and e-mail address included in the Complaint to our Do Not Contact lists. We trust that this satisfies ****************** concerns.
We strive to achieve the highest levels of customer service and customer satisfaction and we use our best efforts to resolve customer issues to the customers satisfaction, as we believe we have done here. Accordingly, we would greatly appreciate it if you would close this Complaint and remove any negative implications of the Complaint from our Better Business Bureau records.Initial Complaint
11/10/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
was unable to open site to sign documen tBusiness response
01/17/2024
I write in response to Complaint #******** (the Complaint). TZ Insurance Solutions LLC (the Company) is a licensed insurance agency that employs licensed insurance agents who assist consumers with enrollments into insurance plans over the telephone. *********** calls people who have requested a call from a licensed insurance agent by, for example, opting in through an online webform, returning a completed business reply card and/or calling in response to an advertisement and requesting a call back.
************** indicated he was having difficulties accessing a document that required his signature. I have shared this information with our customer service team, who should be reaching out to ************** shortly if they haven't already. If ************** doesn't receive a response quickly, I encourage him to reach out to our customer service team at ****************************************** for assistance.
We strive to achieve the highest levels of customer service and customer satisfaction and we use our best efforts to resolve customer issues to the customers satisfaction, as we believe we have done here. Accordingly, we would greatly appreciate it if you would close this Complaint and remove any negative implications of the Complaint from our Better Business Bureau records.Initial Complaint
09/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On September 27th, I received two calls from ************. The caller ID stated they were TZ insurance. I blocked the number the first time, yet it came in again a second time later in the day.I called the number to tell them to stop, a woman answered and rudely made the argument that I called her. I told her to stop the calls, she said it would take 30 days and hung up. I have done no business with TZ insurance at all. I am on the do not call listBusiness response
01/23/2024
I write in response to Complaint #******** (the Complaint). TZ Insurance Solutions LLC (the Company) is a licensed insurance agency that employs licensed insurance agents who assist consumers with enrollments into insurance plans over the telephone. *********** calls people who have requested a call from a licensed insurance agent by, for example, opting in through an online webform, returning a completed business reply card and/or calling in response to an advertisement and requesting a call back.
********************** indicated in the Complaint that she does not want to receive telephone calls from the Company. As per ************************** request, the telephone number in the Complaint has been added to our Do Not Call list. As a courtesy, weve also added the mailing address and e-mail address included in the Complaint to our Do Not Contact lists. We trust that this satisfies Ms. ********** concerns.
We strive to achieve the highest levels of customer service and customer satisfaction and we use our best efforts to resolve customer issues to the customers satisfaction, as we believe we have done here. Accordingly, we would greatly appreciate it if you would close this Complaint and remove any negative implications of the Complaint from our Better Business Bureau records.Customer response
01/26/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************Initial Complaint
08/18/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I Friday the 18th of August I was in contact with TZ sales and was misinformed concerning benefits promised on a recorded line which were mispresented. It involves a dental additional 50% payment for additional dental services above the ******** allowance for comprehensive dental covers cost for $0 copay. I am willing to pay the $31 per month for the additional coverage; 50% but they did not confirm that by their customer service team.Im requesting that the insurance application to ***************** be withdrawn and not replace my existing policy with Aetna. This was fake sales pitch to influence my decision and needs to be reported and action taken to protect my right to cancel the application.the pitch was on a recorded line. I have no written documentation to attach at this time.Business response
01/23/2024
write in response to Complaint #******** (the Complaint). TZ Insurance Solutions LLC (the Company) is a licensed insurance agency that employs licensed insurance agents who assist consumers with enrollments into insurance plans over the telephone. *********** calls people who have requested a call from a licensed insurance agent by, for example, opting in through an online webform, returning a completed business reply card and/or calling in response to an advertisement and requesting a call back.
******************** indicated in the Complaint that he discussed enrollment in an ************************** Advantage plan over the phone with a licensed insurance agent in August. The Complaint also indicated that ******************** did not want to be enrolled in that plan. Our *********** team confirmed that the application was cancelled before it was submitted to ****************** and that ******************** was never enrolled in that plan, per his request. If ******************** has any further questions, he's encouraged to call our *********** team at ************.We strive to achieve the highest levels of customer service and customer satisfaction and we use our best efforts to resolve customer issues to the customers satisfaction, as we believe we have done here. Accordingly, we would greatly appreciate it if you would close this Complaint and remove any negative implications of the Complaint from our Better Business Bureau records.
Initial Complaint
06/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Different “agents” call several times a day & several days in a row, but only left one message. Robokiller denied the call going thru to my cell phone and marked it spam. Appropriate because theyre spoofing with a local phone, but they are by no means local. They say they’re following up on my request for health insurance information but I made no such request. They're just saying that go get around disregarding the Do Not Call List. Read all the complaints here, nobody wants your annoying phone calls …..Business response
01/23/2024
I write in response to Complaint #******** (the Complaint). TZ Insurance Solutions LLC (the Company) is a licensed insurance agency that employs licensed insurance agents who assist consumers with enrollments into insurance plans over the telephone. *********** calls people who have requested a call from a licensed insurance agent by, for example, opting in through an online webform, returning a completed business reply card and/or calling in response to an advertisement and requesting a call back.
******************** indicated in the Complaint that she does not want to receive telephone calls from the Company. As per Ms ********* request, the telephone number in the Complaint has been added to our Do Not Call list. As a courtesy, weve also added the e-mail address included in the Complaint to our Do Not Contact list. Because ******************** didn't provide a complete mailing address, we were unable to add it to our Do Not Mail list. However, if she wishes to be added, she is encouraged to email ******************************** to make that request. We trust that this satisfies ************************ concerns.
We strive to achieve the highest levels of customer service and customer satisfaction and we use our best efforts to resolve customer issues to the customers satisfaction, as we believe we have done here. Accordingly, we would greatly appreciate it if you would close this Complaint and remove any negative implications of the Complaint from our Better Business Bureau records.
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Customer Complaints Summary
39 total complaints in the last 3 years.
19 complaints closed in the last 12 months.