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ComplaintsforFort Lee Vision, LLC
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Complaint Details
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Initial Complaint
03/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased glasses for my son here. The glasses did not look right. I told staff that they looked off. They kept blaming my sons high prescription. Lenses kept popping off of glasses. Took them in to get fixed. Continuous blame on insurance. Then our final time taking to get fixed the girl was unable to put lenses back in. Blamed it on frame looking like they shrunk. Then blamed it on insurance making lenses wrong. Told me she could only send back glasses to get repaired and it would take two weeks. Told me she couldnt do a thing to help my son see for the next two weeks without glasses. When I told her I paid a lot of money and its not right that glasses are like this and now my son has to suffer she proceeded to tell me I didnt pay for it. Stated that insurance paid for lenses. That my son should just get old glasses with old prescription and wear those. I have continuously complained about glasses and they did nothing but pop the lenses back in. Its so wrong of them not to care about their patients care. The doctor did nothing but pretend not to see or hear what was happening. Terrible business
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.