ComplaintsforBecton Dickinson & Co
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Complaint Details
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Initial Complaint
04/16/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Purchased a pure wick system & the machine is no longer working properly. Then when you call them they do not post a warranty date but say it is out. I have called them several times about this system. Now they won't even discount a replacement system. This is life or death for a stage 3 kidney patient that is paralyzed & on a fixed incomeInitial Complaint
04/11/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
This complaint is about the BD Purewick Urine Collection System. My dad saw this on a TV ad. My mom has incontinence issues at night and also has scoliosis and has a very hard time walking. We thought this would be a good idea for her and would help on the falls she has had. We ordered the system on 4/3/24. We watched the reviews on line and their testimonies. I bought this system believing it would work. We have been in contact with the company to make sure we were using the product correctly. We have chatted with customer service and they sent us a troubleshooting guide which we have followed. Customer service informed me they do not do refunds on "used" items. The order number is ********Initial Complaint
03/29/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I placed an order for COVID testing supplies on January 5, 2022. Per BD's protocol, the order was placed online with a link provided by their distributor - ***********************. The order was on backorder. Expected arrival was 2/28/2022. After calling both BD and *********************** on multiple occasions to confirm receipt and status of my order, I was told by that the order was not found. My last call was 1/28/2022 to the vendor. I notified my sales rep of being notified that the order was not found. 3/10/2022 - I receive an unexpected package in the mail from BD as my last contact with BD on 1/28/2022 I was advised that they did not have a order for me. I called BD to explain the above mentioned timeline of events. The matter was escalated to Claims *********************** 3/11/2022 - I spoke ****** Collar, Regional Sales Consultant, regarding this matter. She agreed to follow up on the matter and follow up with me regarding the same. 3/16/2022- I received PC/voicemail from ****** Collar, Regional Sales Consultant, regarding this matter. She indicated that she discussed matter with *********************** Sales **** *********************** and that one of the orders did not get canceled. She advised me to keep products for next COVID spike as BD will not take back product. ** On this same day, the federal government announced that funding for COVID testing had depleted - further confirming that there is no longer a need for this product. 3/17/2022- ************************* emailed from BD's Claim Resolution advising that *********************** was advised that the order was pending. I requested a complete transcript of all my calls- however my email has gone unanswered. ________The package remains unopened as I no longer am in need of this order. Given the extensive backorder delay and being told that was not an order found for me in either vendor's system, I kindly request that I be allowed to return this order without credited for the charges.Initial Complaint
03/23/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I purchased a BD Veritor At-Home COVID-19 Test, and followed the instructions provided in the application I had to download. The test requires a 15 minute waiting period. During this time, I was using other applications on my phone to pass the time. After ***** minutes, I went back to the application, so I could scan my my test and the application could interpret the results. When I opened the application, I was advised that the test had "timed out," and the application denied me the ability to take a picture of the test to interpret the results. The product information I was provided says, "Stay near your smartphone during the 15 minutes the test is running so you can hear the timer alarms." It also says, "Scan the test stick as soon as the 15-minute alert sounds. You have 5 minutes to complete your scan after the end of the 15-minute incubation, or the test becomes invalid." My application alarm never sounded. Despite this failure, I still checked back in the application within the 5-minute window, which is when I got the "timed out" notice. I called customer service, and they refused to provide me with any help. I even informed them that I had been watching the test results the entire time, and I knew for a fact that they had not changed, so I wanted the results that I had interpreted. They refused. This product is false and misleading. It's written warnings and precautions quoted above are materially misleading. The company refused to follow their own written warnings and precautions but permitting me to scan the test results within the 5-minute window the demand. Their application materially failed to alert me, as their written warnings and precautions represent it would. This product utterly failed to perform its intended purpose.Initial Complaint
01/28/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On this day, 1/28/2022, I purchased a covid test from our local ********** The pharmacy sold me a double test for $32.00, After I got it home I realized that the instructions indicated that in order for my test to work (get instructions on the use and the results) I needed to download their app. So I did, only to find out that this app doesn't work on all devices, including mine. I called the company and they stated they don't do refunds. So apparently they just sell c*** that won't work. There was no indication on the outside of the box that required you to download the app and/or have a phone that is compatible. Now I'm out money because this company failed to inform the pharmacy on how to correctly sell these tests. Nor did they provide accurate information on the box. Although a refund would be my resolution, but also they need to accurately inform the public on the proper use of this test!
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Customer Complaints Summary
7 total complaints in the last 3 years.
4 complaints closed in the last 12 months.